About This OpportunityWe’re working with a leading foundational AI lab to find experienced client services managers who can help train their latest language model on professional document, spreadsheet, and slide deck tasks. We’re looking for client services managers with 4+ years leading customer success or support operations teams to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: customer health-score dashboards, renewal risk scorecards, quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer synthesis briefs.
Compensation$70/hourCommitmentFlexible, 5-20 hours per week (or more if desired)LocationFully remote,



work on your own scheduleStart dateASAPQualifications 4+ years owning customer success or support operations for a B2 B Saa S or services organization, including ownership of health-score models and renewal forecastingProven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trustExpert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail About EthosEthos is a new expert network built by a Mc Kinsey/Soft

📌 Expert Opportunity (Madrid)
🏢 ETHOS
📍 Madrid