Airlines have spent decades selling one trip at a time. We build the technology behind airline subscription products used by carriers around the world, combining SaaS, payments, booking systems and airline integrations in one platform.
Our Product & Platform teams build the common technology. Our Professional Services team makes it work in the real world for each airline .
Bringing an airline live takes more than software. As a Technical Project Manager in our Professional Services team , you will own the customer journey from signed contract to successful go-live.
You will work with customers to understand their business needs, workflows, constraints and technical landscape, then translate those into a clear implementation that makes the best use of Caravelo's platform.
You will not define the technical architecture alone. Over time, you will develop a strong understanding of our product and of recurring airline technology patterns — from payments and reservation systems to identity, data and customer communications — allowing you to guide customers toward solutions that have worked elsewhere and challenge requirements when there is a better approach.
Throughout the project, you own the timeline, the customer relationship and the visibility of risks and dependencies.
If something threatens the launch date, you should know early, make it visible and drive the plan to address it .
You will be accountable for taking a customer from contract signature to a successful production launch.
Manage dependencies, decisions, risks and changes throughout the project.
Drive testing, launch readiness and production stabilisation.
Your role is not simply to report whether a project is on track. It is to create the conditions that keep it on track .
Identify where configuration is enough and where an integration,



extension or additional development may be needed.
Keep complexity under control
Enterprise implementations rarely fail because nobody created a project plan.
A go-live is an important milestone, but it is not the end of the customer relationship.
You will remain involved in regular customer conversations and lead smaller, clearly scoped projects as their implementation evolves.
Launching a promotional campaign with temporary pricing changes.
Connecting a new data layer.
We actively use AI tools across Caravelo, including in Professional Services.
For a Project Manager, that might mean using AI to:
Analyse project information and dependencies.
Modify a small configuration or frontend element, or write a simple script for a one‐off migration or operational task.
You are not expected to become a software engineer.
Post‐launch changes and smaller projects have clear goals, ownership and timelines rather than becoming an endless stream of loosely defined requests.
3+ years of experience managing complex customer‐facing technology, SaaS or implementation projects from requirements through go‐live.
Strong project‐management fundamentals across planning, scope, dependencies, risks, decisions and stakeholder alignment.
Enough technical fluency to work comfortably with engineers and discuss APIs, integrations,



data flows and enterprise systems without needing to be the person implementing them.
Comfortable managing multiple internal and external stakeholders and taking ownership when a project starts moving away from plan.
Experience in Professional Services, implementation consulting, enterprise onboarding or customer delivery .
Experience with payment systems, reservation systems, data platforms or other business‐critical integrations.
Experience coordinating projects involving third‐party vendors and legacy enterprise systems.
Formal project‐management training or certifications such as PMP, PRINCE2 or Agile methodologies.
You will work closely with Customer Solutions Engineers, Product & Platform Engineering, Customer Success, Sales and the customer's own business and technology teams .
We use tools such as Jira, Teamwork, documentation platforms and AI assistants (internal) to help us manage delivery, but the tool itself is secondary.
You can move comfortably between a conversation about the customer's commercial objectives and another about an API dependency, payment migration or testing blocker.
And if a project is supposed to launch in six weeks, you do not wait until week five to discover that an important dependency is missing.
Versátil working hours.
Barcelona‐based hybrid model: 4 days in the office and 1 day working from home .
Tax‐efficient benefits including private health insurance, restaurant and transport cards, and kindergarten support.
Budget for training and conferences.
Our hiring process usually takes around 3–4 weeks from application to offer and includes five stages.
A deeper conversation about your experience, how you manage customer projects and the challenges you would be solving in Professional Services.

📌 Technical Project Manager (Customer Implementations) (Barcelona)
🏢 Samaipata
📍 Barcelona