Operations Director Meetings & Events - Spain & Italy
Full time
As part of a global agency, the Senior Operation Manager plays a key role in connecting regional teams with global standards and best practices, while partnering closely with peers and business stakeholders worldwide. Additionally, this role serves as a strategic communicator and reputation ambassador for Spain/Italy markets leads and optimizes event operations for a leading global creative events agency, across 2 countries. This leader will ensure high-quality event delivery & production, strong team performance and management, and operational excellence at scale.
Drive operational excellence, ensure consistent high-quality event delivery, manage P&L;, optimize processes, and maintain compliance across both countries
**foster high-performance culture focused on accountability, collaboration, and continuous improvement across the region
**Change Management:** Lead transformation initiatives (process harmonization, new tools, AI adoption) and drive organizational change to improve efficiency and operational maturity
**Client Relationship:** Serve as senior escalation point for major clients; External Representation:** Act as agency ambassador in Spanish & Italian markets; build relationships with media, industry associations, influencers, and thought leaders to enhance market visibility
**Global Collaboration** :



Partner with cross-functional teams and international peers to align on global standards, best practices, and multi-market project delivery
Operational efficiency and project delivery quality
10+ years in event agency operations/production
Fluent in Spanish, English, and Italian is a plus
Strong stakeholder management and external communication skills
You already have a network and you will develop our visibility by having strong external communication skills
These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
**get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
**We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our integral INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .

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