Job Requisition ID #
26WD
The Customer Success Manager is responsible for driving customer adoption, value realization, and business outcomes throughout the "Onboard" and "Use" lifecycle stages for Autodesk's Business and Midmarket customers. This role focuses on building trusted customer relationships, accelerating time to value, and ensuring customers maximize the benefits of their Autodesk solutions.
You will proactively engage customers through structured success planning, strategic customer interactions, and data-driven engagement strategies, while responding to customer needs and addressing potential adoption risks. Working closely with internal teams and reseller partners, you will help customers achieve measurable outcomes, strengthen customer retention, and identify opportunities for continued growth.
You will report to the Manager, Customer Success Manager.
Responsibilities Guide customers through onboarding and adoption of Autodesk solutions, accelerating time to value by providing relevant resources, best practices, and guidance to help them achieve their desired business outcomes
Develop trusted advisor relationships with customers, understanding their business priorities, challenges, and strategic objectives to align Autodesk solutions with their success
Co-create, execute, and maintain Customer Success Plans for selected accounts, establishing clear business outcomes, adoption objectives, measurable success metrics, milestones, and shared accountability for agreed actions
Proactively monitor customer usage, adoption trends, engagement data, and health indicators to identify risks, uncover opportunities for improvement, and implement targeted strategies to increase product utilization and customer value
Identify and engage at‑risk customers,



developing and coordinating appropriate mitigation plans with internal stakeholders and reseller partners to address adoption challenges, improve customer health, and support retention
Partner with Sales, Technical Sales, Renewals, Technical Support, Client Services, and the reseller partner ecosystem to orchestrate customer success activities and deliver a coordinated customer experience
Lead regular customer engagements, including success planning sessions, adoption reviews, and business reviews, to track progress against agreed outcomes, demonstrate value delivered, and identify areas for continuous improvement
Act as the voice of the customer within Autodesk, communicating feedback, escalating critical issues, and collaborating across teams to remove barriers to customer success
Minimum Qualifications You demonstrate strong customer empathy and a customer‑first mindset, with a passion for helping customers achieve measurable business outcomes
You have strong strategic thinking, organizational, and time management skills, with the ability to prioritize customer needs across multiple accounts
You can collaborate effectively with cross-functional teams, external partners, and stakeholders at different organizational levels
You have demonstrated ability to lead customer discovery conversations, uncover business challenges, and translate customer needs into actionable success strategies
You possess strong communication, relationship‑building, and stakeholder management skills, with the ability to influence and engage customers
You are comfortable analyzing customer data, identifying trends, and translating insights into proactive actions
You are fluent in written and spoken English and German
Preferred Qualifications 4+ years of experience in Customer Success,

📌 Customer Success Manager, D&M Central Europe (Barcelona)
🏢 Autodesk
📍 Barcelona