Business Analyst InternDescription -Before applying: Please note that, to be eligible for this position, you must be currently enrolled at a university in Spain , remain enrolled until the end of the internship, and be eligible to sign an internship agreement with your university.
You must also be available to start the internship in February 2027 and continue participating in the program until June–July 2027 .
Role PurposeThe Business Analyst Intern supports the Customer Service organisation through structured business administration, operational reporting, data analysis, and AI-enabled improvement activities.

Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta posibilidad? Descúbralo a continuación.

The role helps strengthen day-to-day execution by improving visibility, coordination, documentation, and insight generation across the function.
This role is suited to an early-career individual who is interested in customer operations, business analysis, and the practical application of AI to improve efficiency, reporting quality, and decision-making.

Key Responsibilities
Support business administration activities across the Customer Service function, including meeting coordination, action tracking, document preparation, and follow-up managementAssist in maintaining operational trackers, governance records, reporting packs, and service performance documentationCollect, clean, organise, and analyse data relating to customer service performance, including backlog, turnaround time, service trends, and customer experience indicatorsPrepare recurring and ad hoc reports, dashboards, summaries, and presentation materials for operational and management reviewsSupport root-cause analysis by identifying recurring themes, performance gaps,



and operational issues requiring attentionHelp document processes, standard operating procedures, and workflow updates to improve consistency and knowledge sharingApply AI tools to support data interpretation, summarisation, reporting efficiency, administrative productivity, and continuous improvement activitiesSupport the identification of automation or simplification opportunities within customer service reporting and administrative workflowsWork with internal stakeholders to gather information, validate data, and support customer service improvement initiativesContribute to special projects linked to service governance, operational excellence, and business process improvementCapabilities and SkillsStrong interest in business analysis, customer service operations, and process improvementGood administrative discipline and attention to detailAnalytical mindset with the ability to interpret data and identify practical insightsInterest in AI capabilities and digital tools that improve productivity and decision-makingGood written and verbal communication skillsAbility to manage multiple tasks in a structured and organised wayWorking knowledge of Microsoft Excel, PowerPoint, and other business productivity toolsWillingness to learn, adapt quickly, and contribute in a team-based environmentPreferred BackgroundStudying toward or recently completed a qualification in Business Administration, Business Management, Analytics, Information Systems,



or a related fieldExposure to reporting, data analysis, customer operations, or AI tools would be an advantageMeasures of SuccessAccurate and timely reporting supportStrong follow-through on administrative and governance actionsImproved visibility of operational data and service trendsContribution to process discipline and documentation qualityPractical use of AI tools to improve team efficiency and insight generationExperience our benefitsPaid internship within a global, technology-driven company.
Join an international work environment with opportunities for learning, professional development, and networking across teams.
Flexible working schedule, with options for part-time (4 hours/day) or full-time (8 hours/day) agreements.

The length of the internship ranges from 4 to 12 months .
Access to our intern community, including career development workshops, learning sessions, and social activities that help you grow professionally and connect with other interns.
Dedicated mentor throughout your internship.
Opportunity to join the HP Graduate Program following the placement.
Lunch at reduced prices at our on-site canteen.
Access to our on-site sports center, including: Gym facilities Squash, tennis, and basketball courts 25+ organized sports and wellness activities, such as HIIT training, squash, basketball, and yogaParticipation in the NextGen Employee Network , offering regular events and opportunities to connect with other early-career professionals.
On-site medical services, including access to a doctor, nutrition support, physiotherapy, and general healthcare.
Free printing access and hands-on workshops using the latest HP technologies, from large-format prints to 3D-printed models.
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📌 Business Analyst Intern (San Cugat del Vallés)
🏢 HP Global Services
📍 San Cugat del Vallés