01 nov
|
WalksDevour
|
Madrid
01 nov
WalksDevour
Madrid
WalksDevour is a high-end tour operator with a remote-first team.
Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.
We seek an experienced leader to own the Guide & Guest Support function, overseeing people, processes, and platforms like Zendesk and Talkdesk.
You will drive performance, handle escalations, and build a scalable, hybrid-capable operation in a fast-moving travel environment.
Responsibilities include managing daily xghoner contact centre operations, KPI reporting, and workforce planning, while mentoring team leads and ensuring GDPR
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📌 Guide & Guest Support Operations Lead (Madrid)
🏢 WalksDevour
📍 Madrid