About Mercier Consultancy Group Mercier Consultancy Group is a premier European recruitment and BPO firm, specializing in connecting top-tier talent with world-class organizations. As a leader in the general staffing market, we take pride in facilitating professional growth through high-impact roles, including exclusive Danish-speaking jobs across the continent.

Danish Speaking Customer Service Agent About Mercier Consultancy Group Mercier Consultancy Group is a premier European recruitment and BPO firm, specializing in connecting top-tier talent with world-class organizations. As a leader in the global staffing market, we take pride in facilitating professional growth through high-impact roles, including exclusive Danish-speaking jobs across the continent.

Job Overview We are currently seeking a motivated professional for a Danish Speaking Customer Service Agent position in Bulgaria, based in the vibrant city of Sofia. This role within the customer support services industry offers a unique opportunity to build an international career while benefiting from a fully comprehensive relocation support package.

Key Responsibilities

Deliver exceptional support to customers via phone, email, and live chat within the fast-paced customer support services industry

Represent our premium clients by maintaining high standards of communication in native-level Danish





Resolve complex inquiries and technical issues efficiently to ensure maximum customer satisfaction

Collaborate with international teams to maintain quality benchmarks and exceed performance targets

Accurately document all customer interactions in the CRM system to track support trends

Contribute to a positive, solution-oriented environment that defines our successful operations in Sofia

Requirements

Native or fluent Danish (spoken and written) is mandatory for this role

Professional proficiency in English to collaborate with our diverse team

Valid EU passport or residency status allowing you to work in Bulgaria

Proven experience in the customer support services industry is considered a strong advantage

Strong empathy, patience, and excellent problem-solving capabilities

Availability for on-site work in Sofia, contributing to the most sought-after jobs in Bulgaria

Benefits

Competitive Monthly Salary package

Fully Paid Training programs to ensure your success

Comprehensive Private Health Insurance

Fully Paid Relocation Package (flight, transfer, hotel accommodation) to ensure a smooth transition to Bulgaria

Attractive Monthly Performance Bonus based on your dedication and results

A modern, collaborative office environment in the heart of Sofia

Career development and advancement opportunities within the customer support services sector

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📌 Danish Speaking Customer Service Agent - Work In Sofia, Bulgaria (Madrid)
🏢 Mercier Consultancy MD
📍 Madrid