Overview

In this role you will drive the operational and commercial execution of the Scaled Accounts merchant portfolio across Europe for Openbank Pay. You’ll align cross‑functional teams to onboard, activate, and optimize small merchants while tracking performance and profitability. The position focuses on scaling acquisition, activation, and efficiency across a growing payments platform within a fintech environment backed by Santander. You’ll work in a fast‑paced, international setting with a strong impact on merchant success and financial metrics.

Compensaciones / Incentivos

- dynamic and agile company
- international expansion opportunities
- competitive remuneration
- growth within the group
- international projects
- excellent work environment

Responsabilidades

- Execute acquisition, onboarding and activation initiatives for small merchants
- Monitor merchant performance and implement corrective actions where needed
- Support growth initiatives and campaign rollouts across the portfolio
- Ensure smooth onboarding processes and coordination with Operations and Tech




- Monitor SLA compliance and operational KPIs; escalate and resolve bottlenecks
- Track volumes, margins, approval rates and risk indicators at merchant level; support P&L; monitoring
- Prepare structured reporting for Director Scaled Accounts
- Contribute to automation and standardization initiatives; identify process inefficiencies
- Support documentation and playbook creation for repeatable execution

Requisitos principales

- 6+ years of experience in commercial operations, merchant management or fintech partnerships
- Strong operational mindset with ability to execute at pace
- Good understanding of digital lending, payments or embedded finance
- Analytical skills and KPI-driven approach
- Fluent English
- Nice to have: experience with CRM or merchant performance tools
- Nice to have: exposure to pan-European merchant portfolios
- Nice to have: background in scalable commercial models

- analytical mindset
- execution at pace
- collaboration with internal teams
- CRM
- merchant performance tools
- data analysis

📌 Key Account Manager - Openbank Pay - madrid
🏢 Grupo Santander
📍 Madrid