Overview

In this role you will manage a portfolio of strategic, high-value customers, acting as their primary contact and trusted advisor. You will collaborate with cross-functional teams to deliver excellent service, drive retention and account growth, and coordinate with Europe and the US to support integral relationships. Based in Valencia, you will engage locally with the largest client while aligning operations to meet KPIs and customer expectations. This position offers the chance to shape key accounts, improve service delivery, and contribute to a customer-centric, globally connected logistics network.

Responsabilidades

- Manage a portfolio of strategic, high-revenue customer accounts and serve as the main point of contact for commercial matters
- Build trusted relationships with key stakeholders and understand each customer's business, supply chain, and growth objectives
- Drive retention, satisfaction, and long-term growth through proactive account management and strategic planning
- Conduct regular business reviews with performance data, market insights, and improvement recommendations
- Identify opportunities to expand services and increase customer value within existing accounts




- Collaborate with operations teams to ensure seamless execution and service excellence against KPIs
- Advocate for the customer internally, coordinating with cross-functional teams to prioritize needs
- Lead discussions on service performance, operational challenges, and strategic initiatives
- Manage escalations and complex situations to maintain strong customer relationships
- Monitor account performance, including service levels and profitability, and identify growth opportunities
- Work with Europe and US colleagues to support shared customers and ensure a consistent experience
- Maintain accurate account plans, forecasts, and customer data in CRM and internal systems

Requisitos principales

- Minimum 5 years of experience in Account Management, Customer Service, Sales, or another customer-facing role in logistics, transportation, or freight forwarding
- Fluent in Spanish and English
- Ability to travel locally to customer sites as needed

- Strong relationship management and stakeholder management
- Team collaboration with customers and internal operations
- Executive-level communication and presentation skills
- Proficiency in Microsoft Excel
- PowerPoint
- Copilot

📌 Key Account Manager - valència (Valencia)
🏢 C.H. Robinson Int.
📍 Valencia