Overview

In this role you will be the first technical contact, ensuring smooth digital operations for users. You will work within IT services to diagnose incidents, fulfill service requests, and support collaboration tools. You’ll contribute to local and regional projects within global programs, while learning and applying technical guides and best practices. This role offers meaningful impact by improving IT support delivery at scale and enabling seamless technology experiences for the company.

Responsabilidades

- Incident & Problem Management: diagnose and resolve IT issues and guide users through troubleshooting
- Service Request Fulfillment: provide hardware, software, and workplace equipment; handle user and access management requests
- Collaboration Tools & Events: support meeting room tech (Zoom Rooms, Crestron) and assist with local events
- Change Requests: learn and support changes implemented by backend teams
- Asset & Inventory Management: maintain stock records, prepare asset demands, manage disposals
- Vendor Coordination: coordinate external IT service providers
- Projects & Improvements:



deliver local/regional technical projects within general programs; assist IT buildout and process improvements
- Collaboration & Learning: understand employee needs, support IT training, and collaborate with distributed IT teams

Requisitos principales

- Bachelor's degree in computer science, IT, or related field (or equivalent experience)
- Communicative English (written and spoken); Spanish a plus
- Windows and macOS knowledge; Linux skills welcome
- Active Directory, Group Policy, and user account management
- Networking concepts (TCP/IP, DNS, DHCP, VPN)
- Hardware and software troubleshooting experience
- Cloud platforms (Microsoft 365, Azure) and collaboration tools (Teams, Zoom, Slack, SharePoint)
- Basic cybersecurity knowledge
- Remote support tools and ticketing systems (ServiceNow, Jira)
- Strong problem-solving ability, customer-oriented mindset, and willingness to learn

- customer-focused
- strong communication
- team collaboration
- Windows/macOS; Linux (basic)
- Active Directory and Group Policy
- Networking basics (TCP/IP, DNS, DHCP, VPN)

📌 Technical Services Engineer II (Barcelona)
🏢 Dynatrace
📍 Barcelona