In this role you act as the voice of the customer, translating insights into actions that improve outcomes and experience. You drive value realization by helping customers achieve desired business results and maximize their Unit4 investment. You’ll boost product adoption through guided engagements and success planning, while identifying new sales opportunities in collaboration with Sales. You’ll manage risk, lead executive conversations, and ensure cross-functional alignment to deliver customer value at scale.
Compensaciones / Beneficios
- culture built on trust and accountability
- remote working opportunities
- Adaptable Leave Paid Time Off
- Global Wellbeing Days
- growth opportunities
- supportive mentors and colleagues
Responsabilidades
- Be the voice of the customer and advocate for customer concerns and opportunities
- Drive customer value realization to help customers achieve their business outcomes and maximize Unit4 investment
- Increase product adoption and maturity through success planning, guidance, and value-added engagements
- Identify and drive new sales opportunities (upsell/cross-sell) with qualified leads in collaboration with Sales
- Act as the primary point of contact within Customer Success, managing risk and supporting retention
- Develop and maintain success plans aligned to customers' strategic objectives, milestones, and outcomes
- Lead executive business reviews and strategic conversations with C-level stakeholders and management teams
- Ensure customer goals, challenges, and value drivers are communicated across Product, R&D;, Support, and Sales teams
Requisitos principales
- Passion for building strong customer relationships that drive retention of ARR and expansion opportunities through CSMQLs
- Ability to translate customer goals into actionable success plans and track progress toward value realization
- Adaptable, curious, accountable, and collaborative with diverse stakeholders
- Excellent communication and relationship-management skills; fluent in English, Dutch/Swedish (verbal and written)
- Responsible for retention and churn management across the region; contribute to global retention objectives
- Drive adoption and utilization of the Success4U program
- Clear communicator with professional presence, empathy, and enthusiasm
- Ability to influence and build trust across teams
- Experience in a customer-facing role focused on driving customer value in a cloud software environment
- Technically literate and familiar with customer engagement technologies, best practices and trends
- Experience in ERP, HCM and/or financial planning software industries is a plus
- Willingness to travel up to 20%
- Relationship management
- Communication
- Empathy
- Customer engagement technologies
- Best practices in customer success and value realization
- Understanding of cloud software environments