DescriptionRia Financial ServicesJob DescriptionPAYMENTS TECHNICAL SUPPORT SPECIALIST EMEANetwork Management Support Specialist EMEADivision/DepartmentOperations/ Network Management Department/ EMEA / SupportLocationMadrid EspanaReports toPayments Support Manager EMEAPosition Type: Full-timeGeneral DescriptionJoin our Payments Operations Team and make a difference providing seamless support to our growing network of partners. We're looking for a self-motivated and innovative Payments Technical Support Specialist EMEA to join the team overseeing live operations of our Ria, Xe and Dandelion services in the EMEA region. The position leads support for back-office administration, partner lifecycle management, initiative management, and Zendesk data analytics. The regional Support team manages all queries from partners and agents daily as part of a 24/7 general team.
Monitors inbound/outbound global payments transactions flow.
- Develop comprehensive documentation for API configurations, workflows and troubleshooting steps.
- Conduct functional and regression testing.




- Monitor support performance and create reports on integration status, issues and resolutions.
Our Ideal Candidate
- Bachelor degree in Computer Science, Information Technology, Data Science or related field.
- 3 years of experience in API integration, technical support, or similar.
- Project management experience, familiar with financial accounting concepts
- Experience with API Integrations
- Web Service, RESTful API, XML, JSON.
- In depth knowledge of Zendesk, Jira, Power BI is a plus.
- Understanding of programming languages (Java, Phyton, PHP).
- Knowledge of API testing tools (Postman, SoapUI)
- Communication and interpersonal skills, ability to influence and inform cross-functional and leadership teams.
- Excellent written and oral communication skills in English and Spanish, excellent people skills and ability to influence commercial and technical stakeholders.
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📌 Spanish Technical Support Specialist (Madrid)
🏢 Ria Money Transfer
📍 Madrid