Responsible for all Front Office related issues during the night shifts. To assist guests efficiently, courteously and professionally in all Front Office related functions. To maintain MVW's high standard of service and hospitality at all times. complete safety training and certifications. anticipate and address guests' service needs; Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Guest Relations Address guests' service needs in a professional, positive, and timely manner. escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Assist other employees to ensure proper coverage and prompt guest service. Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. Monitor the performance of others to ensure adherence to quality expectations and standards. Check-in/Check-out Ensure checks that come from outlets (e.g., credit card, cash) prior to issuing room key. Guest Services Cash Handling Process all payment types such as room charges, cash, checks, debit, or credit.



Count bank at end of shift and secure bank. Complete the daily checklist with all end-of-day related balances/controls and all reports requested, check the completeness of all documentation given from the POS and reception prior to night audit Review the closing result and inform Accounting of any undetected or unusual balance errors Complete statistics and send them out to the required receiver. Analytical Skills Learning Arithmetic Computation Computer Skills Problem Solving Decision-Making Interpersonal Skills Customer Service Orientation Diversity Relations Team Work Interpersonal Skills Communications Communication Listening Telephone Etiquette Skills Applied reading English Language Proficiency Personal Attributes Dependability Presentation Safety Orientation Integrity Positive Demeanor Adaptability/Flexibility Initiative Stress Tolerance Innovation Self-Development Safety Orientation Organization Multi-Tasking Time Management Planning and Organizing Detail Oriented Marriott Vacations Worldwide (NYSE: VAC) is a leading integral vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members #

📌 Recepcionista night auditor (Valencia)
🏢 MVCI MANAGEMENT
📍 Valencia