Role overview
We're looking for a full-time Service Delivery Specialist to provide the best customer experience by ensuring the smooth delivery of top-notch services that meet and exceed our customer demands. You will be joining the Product and Customer Success team, working hand in hand with Product Owners, Customer Success Managers and Software Engineers. As a Service Delivery Specialist, you will provide high-performance levels for service-related processes and implement improvement activities wherever necessary.
Your Challenge

Assist in the management of all aspects of the project to agreed-upon customer requirements and ensure all product/technical, quality, and business targets are met
Carry out daily project-related activities, including software configuration, maintenance of project plans, and coordination with teams across the business.
Achieving project deliverables and compliance with contract requirements
Identifying, analysing, and addressing project risks and business outcomes, while regularly sharing lessons learned.
Establish and maintain weekly reporting, by setting up regular internal and external team meetings, capturing minutes, agreed actions, updating teams and senior management
Building strong relationships with customers and stakeholders.
Provide support in other internal tasks such as reporting, internal workshops, etc.

Must-haves

Bachelor's or master's degree (B. S., M.S.) in Energy Markets/Engineering/Sustainability or relevant field
Knowledge in Project Management




Expert proficiency in Microsoft Excel
Be comfortable using the Atlassian Suite of applications (Confluence, Jira)
Have strong problem-solving skills and be able to think outside the box
Customer-oriented, with excellent organization and strong communication skills.
Very fluent in English

Nice-to-have

Fluent in other European languages (German, French, Dutch, etc)
Master's degree related to renewable energy.
Knowledge of agile/scrum process and principles.

Your Benefits

Multicultural & friendly cleantech startup environment
Birthday off — enjoy your special day!
Hybrid & adaptable work setup
Free coffee, tea, snacks & fresh organic fruit in the office
Company-sponsored team events twice a year, plus fun after-work activities
Save money with Cobee on meals, transport, and more
Referral bonus program — help us grow the team and get rewarded

Diversity & Inclusion
In Flexidao we embrace diversity by having and promoting an inclusive and diverse environment. Therefore, we are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship,marital status, disability, gender, or gender identity or expression.
Recruitment Process

Google Meet interview with HR
Google Meet interview with our Head of Product
Google Meet interview with the other Service Delivery Specialists
Google Meet with our CEO.

📌 Service Delivery Specialist (Sant Quirze del Vallès)
🏢 Flexidao
📍 Sant Quirze del Vallès