Tellus Power builds AC, DC and V2G charging hardware for CPOs, fleets, installers and energy partners, with 560,000+ chargers deployed in 50+ countries. Our Technical Operations Centre keeps that fleet running across Europe, and we’re looking for the engineer our customers call first, and the one who fixes it.

THE ROLE

Working remotely from Spain, Germany or France, you’ll be the technical support lead for Spain, Germany and France. You’ll diagnose faults remotely, guide installers to a first-time go-live, and work directly with our engineering teams in China to remove root causes. You’ll report to the Technical Operations Manager, UK & Europe.

Salary: €45,000-€55,000 + bonus + insurance + health care + local benefits

Travel: site visits primarily across Spain, Germany and France

WHAT YOU’LL DO

- Troubleshooting: be the first technical contact for customers, installers and CPOs. Diagnose AC, DC and V2G faults across hardware, firmware, electrical and comms, and fix them remotely from logs.
- OCPP & integration: integrate chargers with CPMS platforms such as Spirii, Monta and Fuuse, and pinpoint whether a fault sits with the charger or the backend.
- Connectivity: resolve 4G, Ethernet and Wi-Fi issues (SIM/APN, IP configuration, firewall rules), restore chargers and deliver firmware updates remotely.
- Commissioning: guide installers from power-up to functional testing so sites go live first time, and review installations for load management, protection and earthing.




- Tickets, RMA & spares: own tickets end to end, elevate to engineering with complete evidence, and drive RMAs to a fast replacement.
- Docs & improvement: improve manuals and commissioning guides, and feed recurring fleet faults back to R&D.;

HOW YOU’LL BE MEASURED

Charger uptime (99% target) · SLA response and resolution · First-time fix rate · Faults resolved remotely · Sites live first time · Ticket and escalation quality

WHAT YOU’LL NEED

- 3+ years in technical support, field service or electrical engineering
- Solid AC/DC principles, protection and earthing, including RCD Type A/B and 6 mA DC detection
- Working knowledge of OCPP 1.6J and log analysis
- Practical networking: 4G/SIM/APN, IP, firewalls, remote access
- Fluent English plus German, French or Spanish

NICE TO HAVE

- OCPP 2.0.1, ISO 15118, Plug & Charge or V2G
- Dynamic load management and site power-sharing
- Hands-on DC commissioning, RMA and spare-parts coordination
- Experience with a ticketing tool (we use Zoho Desk; Jira or Salesforce is fine)
- Driving licence

Don’t tick every box? Apply anyway. We care more about how you troubleshoot than a perfect match.

WHY TELLUS POWER

- Hands-on technology: AC, DC and bidirectional V2G charging
- Real influence: a direct line to our engineering teams
- Room to grow: a growing team with routes to senior roles
- Work your way: remote, adaptable and international

📌 Customer Success Engineer – EV Charging (España)
🏢 Tellus Power Europe
📍 España