Data Analyst For Customer Care And Shipping (Barcelona)

Data Analyst For Customer Care And Shipping (Barcelona)

01 nov
|
Back Market
|
Barcelona

01 nov

Back Market

Barcelona

We're here to help make tech reliable, affordable, and better than new .
We're a integral marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.
Turns out refurbished tech is way better for the planet than new.
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Conduct in-depth analyses to help Operations Specialists improve process efficiency and customer satisfaction across Customer Care, Seller Care, Quality and Shipping.
Be an active contributor to the strategy, by thinking beyond immediate analysis to understand the long-term implications of actions
Collaborate closely with business stakeholders : supporting their needs, sharing your analysis & recommendations in an impactful way to get their buy-in
Maintain, update and improve the monitoring tools (SQL, Omni)
Mentor business stakeholders on their data needs
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You are in Bachelor's or Master's degree in Business, Management or Engineering with specialization in data & analytics or equivalent
You have strong skills in data analytics,



visualization and modeling, including experience with SQL ; ideally with Omni, Google Analytics/Datastudio and Amplitude
You are also interested in helping the business grow thanks to the data analyzed (project management/coordination skills)
You are an amazing team player with whom it's always a pleasure to work
You are fluent in English
You are looking for a 5-6 month full-time internship from January **** based in Barcelona
Your current French university can provide an internship agreement
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Knowledge of server-side tagging, experience with an advertising platform (Google Ads, Meta), or a personal project involving tracking or data
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Full-time internship (35h/week)
Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.
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📌 Data Analyst For Customer Care And Shipping (Barcelona)
🏢 Back Market
📍 Barcelona

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