Job Description

Job Ref ID: JR

YOUR MISSION

At Glovo, every order is a promise: the right courier, at the right restaurant, at the right time, at the right cost. Across our International markets, that promise depends on a live balance of courier supply and demand that shifts every hour and every season, in some of the most competitive delivery markets we operate in. Your mission is to keep that balance sharp, so each market delivers faster, runs more efficiently and supports growth.

As Supply Operations Lead in our International team, you will own supply performance across the PLECA region with comprises, turning data into clear priorities and actions that move delivery time, courier efficiency and cost per order. You will lead a high-performing team, act as a strategic partner to country General Managers and Heads of Operations, and build the standardised operating models that prepare every market for growth, seasonality and competition.

THE JOURNEY

Analyse operational data obsessively to identify trends, uncover root causes and define priorities that drive meaningful improvements for a great customer experience.

Translate insights into clear action plans that improve delivery time, rider efficiency and cost performance.

Help to hire, manage and develop a high-performing Operations team, setting clear expectations, ownership and growth paths.

Own operational performance excellence metrics end-to-end, ensuring strong courier supply balance, delivery experience and partner operations.

Understand, deep-dive and standardise scalable operating models across cities through supply readiness for seasonality, business growth and operational shifts.

Work closely with the General Managers and Heads of Operations as a strategic partner, contributing to key decisions and supporting market-level priorities.

Collaborate with general operations and cross-functional teams to deploy new tools, processes and products launches consistently.





Establish strong relationships with key operational stakeholders, including courier communities and third-party fleet partners

Qualifications

WHAT YOU WILL BRING TO THE RIDE

3-5 years of experience in high paced environments such as operations, consulting, logistics, marketplace ops or similar fast-moving companies.

Experience owning projects and leading teams in technical assignments.

Bachelor’s/Master’s degree in Engineering, Economics, Business or a related field. An MBA or equivalent post-graduate program is a strong plus, especially if paired with operational experience in on-demand or last-mile delivery.

Strong analytical capability, problem solving and data driven decision-making. You’re comfortable exploring dashboards, running pivot tables and using data to inform decisions and challenge assumptions. SQL or advanced Excel skills are a plus.

Experience in KPIs creation & tracking, team delegation and understanding of marketplace or delivery business models, with the ability to align multiple stakeholders (Commercial, Legal, Partner & Courier Ops, Product and others) based on the company’s goals.

Confidence in negotiating with external partners, from large organisations to courier communities and third-party fleets, while being able to clearly communicate Glovo’s value proposition.

Excellent communication skills in English (B2+), both written and verbal.

Hands-on mentality. You can zoom out on strategic topics, but you are willing to deep dive into details when the situation demands it.

Ability to establish strong ways of working and comfort managing multiple priorities, stakeholders and tight timelines in a high-growth competitive environment.

Proactive, bias toward action and continuous improvement mindset. You move things forward, remove blockers and enable faster execution while being curious about improving processes using experimentation, cross-functional alignment and out-of-the-box initiatives.

📌 International Supply Operations Lead (Barcelona)
🏢 Glovo
📍 Barcelona