About our CrewClick&Boat; is a rental platform product of Boats Group, the fastest-growing digital business in the recreational boating space.
We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying, selling & renting boats easy.
Our marketplace makes boating accessible around the world, from a day trip to a week-long adventure, while enabling private and professional boat owners to generate additional income through rentals.To support this growth, we are hiring a Customer Experience Agent to join a dynamic team in our Barcelona office and continue building a world-class, creative organization by finding the best talent for our incredible culture.The roleIn Click&Boat;, there are 3 main operational Business Units :- Supply: deals with boat owners and make sure the boats available on our platform generate revenues with the highest quality of service.
- Sales: deals with tenants and supports them all along a booking process, from quotations to closing the deal.
- Customer Care: represents the point of contact for our customers after a booking is closed by the Sales team (before, during and after the trip), and makes the link between boat owners and tenants (booking modification or cancellation, insurance or accident issues, etc).
As Customer Experience, you will integrate the Customer Care crew and will play a key part in supporting our users, and collaborating closely with the Finance,



Sales and Supply crew members across teams to deliver a high-quality work.If you're excited about marketplaces, digital business and dynamic environments, you might be exactly who we're looking for.What floats your boatAs a central part of our day-to-day operations, your main mission will be to handle customer interactions efficiently, managing service-related issues, complaints, and claims between boat owners and renters.
While your work will focus on resolving tickets and ensuring smooth communication, you will also contribute to maintaining our service quality standards and supporting seasonal team members during the high season.High season (April - September)- Act as an escalation point for complex or urgent cases, managing communication via email (80%) and phone (20%).
- minute cancellations, service complaints, or boat damage, ensuring efficient resolution and clear communication between all parties.
- Report recurring issues or feedback to help improve our internal processes and overall service quality.Internal process analysis and update (10%)- Prepare for high-season operations by coordinating seasonal staff training, onboarding, and analyzing end?of?season KPIs to enhance future processes.
- Identify opportunities for product and process improvements,



creating reports on user feedback and system bugs to support development teams.
- functional teams to optimize workflows and contribute to the integral mission of reducing contact ratios and improving response times- Contribute to seasonal operations by helping prepare training materials, supporting onboarding sessions, and assisting temporary staff during the high seasonCoaching and Quality Review (10%)- During high season (April-September), guide and support seasonal employees, conducting quality reviews and leading training sessions to uphold service excellenceWhat you bring aboardWe're seeking motivated, detail?oriented team players with a passion for problem-solving and a knack for delivering excellent service.
- Bilingual in French and fluent in English.
- Customer Experience: 1+ years of previous experience in customer-facing roles is required, handling legal complaints and complex users conflicts.
- Organized and Flexible: Thrives in a dynamic environment, especially during high-season periods with weekend shifts.
- Any other language spoken from our markets is a plus (Spanish/Italian/German).
- 1 day per week, depending on periods of the year and seniority; - Extensive internal training; - A welcoming office in Barcelona, next to the centrally located Cathedral and just a 20-minute walk from the sea; - Contract: Full-time, permanent.And yes, we're especially talking to women here: science says that you are less likely to apply if you don't meet them all.

📌 Customer Experience Agent (Barcelona)
🏢 Click&Boat
📍 Barcelona