JOB SUMMARY: Welcomes and registers guests , establishes credit, directs guests. relays messages, answers questions and contributes to the overall experience.

SHIFTS:

1st and 2nd shift necessary

FRONT DESK DUTIES:

- Welcomes guest by greeting, answering questions, responding to requests.
- Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
- Conveys information to guest by receiving/transmitting messages, mail, packages, etc.
- Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel.
- Maintains records by entering room and guest account data.
- Makes hotel and other reservations by checking availability and confirming requirements.




- Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport and projects professional tone.
- Performs all other duties as assigned by management

QUALIFICATIONS:

· Advance cashiering skills

· 1-2 years experience as a Front Desk Agent preferred

· Must possess strong organizational skill.

· Ability to multitask

· Ability to cope with stress, showing self-control during extreme situations

· PHYSICAL REQUIREMENTS:

· Lift up to ten (10) pounds, unassisted

· Sit and/or stand for long periods.

Job Types: Full-time, Internship, Contract

Work Location: In person

📌 Front Desk Agent (Madrid)
🏢 Golden Mile Hotels
📍 Madrid