Ersilia is seeking a VP of Customer Experience to redefine the end-to-end journey globally and turn CX into a growth engine for a category-defining Saa S company. You will own the general customer lifecycle, from onboarding to advocacy, shaping strategies that scale across markets. You will sit at the intersection of customer, product, and operations, building a high-performance, metrics-driven organization and embedding the voice of the customer into product decisions and GTM plans.
📌 Global Vp, Customer Experience (Madrid)
🏢 Ersilia
📍 Madrid
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