Concentrix is recruiting a Quality Evaluator & Coach (Danish-speaking) to join our on-site team in Benalmádena, Spain. You will monitor quality, coach agents, and support daily operations across calls, emails and Back Office activities, working closely with team leaders and client stakeholders.
The role emphasizes data-driven performance, reporting, and monthly calibration sessions. Strong Danish and English, Excel and CRM experience are essential for success in this dynamic, multicultural