Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.

Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.

We are looking for a Payment Collections Specialist to join our Customer Success team in a hybrid position. This role is critical to improving company revenue by ensuring customer retention and managing collections effectively.

As a Payment Collections Specialist, you will handle customer retention efforts , manage collections, and support account upgrades. Your responsibilities will include resolving customer concerns, negotiating tailored retention solutions, and maintaining strong relationships through proactive communication.

How You’ll Make an Impact:

- Manage cancellation requests, focusing on retaining customers by understanding their concerns and offering personalized solutions.
- Oversee billing and collections, proactively contacting customers by phone, informing internal teams, and optimizing processes.
- Identify upsell opportunities and offer relevant account upgrades.
- Assist customers with billing inquiries and payment issues via phone, email, and chat.
- Most interactions will be conducted by phone, but you will also assist customers via email and chat.
- Collaborate across teams to report issues, suggest product improvements, and contribute to key projects.
- Contact customers via phone and email to recover overdue amounts while maintaining a positive relationship.
- Document key activities and insights gathered throughout the collection process and ensure appropriate follow-up.




- Use negotiation skills to address customer concerns and provide the best solutions for both parties.
- Adhere to established procedures while demonstrating independent problem-solving skills. Maintain active engagement with the team through chat and other channels to ensure collaboration and support.

What Makes You a Great Fit?:

- Minimum 2 years of experience in a related role.
- Confident and proactive in engaging with customers over the phone.
- Fluent in English (excellent written and verbal communication skills).
- Customer retention experience is ideal but not mandatory.
- Sales-related experience is a plus.
- Excellent organization and negotiation skills.
- Additional languages like German, Italian or French!

Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?

Remote Flexibility: The freedom to work from home.

Time to Recharge: 25 working days of paid vacation and Jornada Intensiva in August.

Alan Health Insurance: Premium health, dental, and mental health support via Alan. Pre-existing conditions are covered.

Tax-Free Savings: Increase your take-home pay by using Versátil Remuneration for meal costs (up to €220/mo) and public transport (up to €136/mo).

Home Office Gear: We provide a table, ergonomic chair, and monitor for your home setup.

Annual Offsite: We bring the whole team together in Barcelona once a year for an unforgettable company offsite!

Dynamic Hub: A high-energy, inclusive environment designed for collaboration and connection with a team that represents over 60 countries.

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📌 Payments Collection Specialist (España)
🏢 Lodgify
📍 España