Swedish Speaking Online Store Advisor About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to bridging the gap between top-tier integral talent and industry-leading enterprises. We pride ourselves on delivering bespoke career opportunities that define success, particularly for those seeking high-impact Swedish-speaking jobs in emerging international hubs.

Job Overview

We are currently looking for a motivated professional to join our client’s team as a Swedish Speaking Online Store Advisor in Sofia, Bulgaria. This unique opportunity within the retail industry allows you to leverage your linguistic skills to provide world-class service to Scandinavian consumers, making this Swedish Speaking Online Store Advisor position in Bulgaria an excellent choice for a career-focused individual.

Key Responsibilities

- Provide exceptional customer support for an industry-leading retail brand via phone, email, and live chat.
- Assist Swedish-speaking clients with online order inquiries, returns, and inventory availability across physical and digital storefronts.
- Resolve complex consumer retail issues with a focus on brand loyalty and service excellence.




- Manage order processing systems to ensure accurate tracking and delivery of retail merchandise.
- Act as a brand ambassador, maintaining the highest quality standards expected within the international retail sector.
- Collaborate with internal departments to streamline customer experience improvements for the Scandinavian market.
- Maintain detailed customer records and feedback logs to support continuous service optimization.
- Native or fluent Swedish (spoken and written) is mandatory.
- Valid EU passport or right to work in Bulgaria.
- Prior experience in the retail or customer service industry is considered a significant asset.
- Strong digital literacy and the ability to navigate complex retail management software.
- Excellent communication skills with a customer-centric mindset.
- Willingness to relocate to Sofia for this rewarding Swedish Speaking Online Store Advisor position in Bulgaria.

What We Offer

- Competitive Monthly Salary
- Fully Paid Training program to ensure your professional success.
- Comprehensive Health Insurance coverage.
- Fully Paid Relocation Package (flight,

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