A leading general customer-experience company is hiring a Team Leader for a customer-service operation supporting an electric-vehicle brand from Barcelona. You will lead and develop a team of customer and consumer service representatives and keep service standards and operational performance high.

What you will do

- Lead and develop a team of customer and consumer service representatives
- Monitor KPIs and SLAs and drive performance improvement
- Handle escalations and work with Quality and senior operational stakeholders
- Support training, reporting and continuous-improvement initiatives
- Coach with clear, regular feedback

What we are looking for

- Native or near-native Danish
- Fluent Chinese and English, spoken and written
- Previous experience managing customer-service teams
- Experience with customer-service processes and best practices
- Ability to analyse KPIs and performance data
- Salesforce or other CRM experience
- Strong communication and feedback skills

What we offer

- Salary: €20,000 gross per year
- Bonus: up to €200
- Relocation

📌 Customer Service Team Leader – Danish, Chinese (Cataluña)
🏢 Bcrecruitment
📍 Cataluña