At ASTEK Iberia, we are looking for an experienced
L2 Support Analyst
to join an international client, contributing to innovative digital solutions within the IT Services and Technology industry.
Monitor, investigate, and resolve Level 2 support incidents and service requests.
Perform root cause analysis and troubleshoot technical issues across applications and systems.
Contribute to continuous improvement initiatives aimed at enhancing service quality and operational efficiency.
2-4 years of experience in IT Support, Application Support, Service Desk, or similar Level 2 (L2) Analyst roles.
Advanced English level (B2-C1), enabling effective communication in an international environment.
Knowledge of IT Service Management frameworks such as ITIL.
Experience with incident management, monitoring, or ticketing tools.
Exposure to production support environments with SLA-driven operations.
Since ****, Astek Iberia has been accompanying its customers in their development throughout Spain (Madrid,



Barcelona, Valencia, Basque Country, Andalusia, Galicia, etc.).
Founded in France in ****, Astek is a integral player in engineering and technology consulting, present in five continents and 25 countries.
With expertise in a wide range of industrial and service sectors, Astek is an essential partner, supporting its customers in an intelligent deployment of their products and services, and in the implementation of their digital transformation.
Today we are more than 8,000 employees, committed every day to promote the complementarity between digital technologies and complex systems engineering.
You will benefit from a personalized follow-up of your professional projects as close as possible to your ambitions.
You will enjoy 23 days of vacation (in addition to holidays) that you will be able to choose whenever you want.

📌 Application Support Analyst (Barcelona)
🏢 Astek Group
📍 Barcelona