As a "Senior Customer Success Manager" you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. Strategic influence and development of the existing business of the assigned T Cloud Public. customers in order to increase the value added for the customer and the sales for the T Cloud Public
Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
Active participation in the respective vertical squad of the T Cloud Public.
Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
Participation in the planning and forecasting processes.
Transferring customer requirements to the T Cloud Public impediment and demand process.
Supporting the further development of cloud handling support.
Completed degree in computer science, engineering or comparable training or further education.
Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.
Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise
Strong knowledge of market-relevant cloud ecosystems and experience with partners
Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs,



management and integration frameworks and processes are combined.
Very good technical understanding of standardized service provision through platforms.
Experience in international cooperation with Local Business Units and NatCos.
High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
Agile methods such as Scrum, Kanban, DevOps or comparable certifications
DevOps Foundation
Fluent written and spoken German and English .
T-Social: social initiatives (sports, community, health, ...).
Hybrid work model (remote/on-site).
Versátil working hours.
Customized training: access to Coursera to learn whatever you want, whenever you want.
Weekly language classes (English & German).
Flexible compensation plan (health insurance, meal vouchers, childcare, transport).
Social fund.
Free access to specialists services (medical, legal, wellness).
~As a Senior Customer Success Manager , you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.
Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public
Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)




Active participation in the respective vertical squad of the T Cloud Public
Avoiding "churn" through proactive analysis and management of T Cloud Public customers
Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public
Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public
Participation in the planning and forecasting processes
Transferring customer requirements to the T Cloud Public impediment and demand process
Supporting the further development of cloud handling support
We are seeking a highly qualified Senior Customer Success Manager with extensive cloud technology expertise, strong AI knowledge, excellent customer-facing skills, and relevant certifications to drive customer success and business growth in the T Cloud Public environment.
Completed degree in computer science, engineering or comparable training or further education
Top knowledge and experience in the areas of cloud and IT architecture
Strong knowledge of market-relevant cloud ecosystems and experience with partners
Strong knowledge in the field of cloud (IaaS, PaaS, SaaS)
Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
Experience in development of cloud platforms/hybrid cloud solutions combining technologies, developer tools, APIs, management and integration frameworks and processes
Very good technical understanding of standardized service provision through platforms
Experience in international cooperation with Local Business Units and NatCos
High social skills
Agile methods certification such as Scrum, Kanban, DevOps or comparable certifications
Fluent written and spoken German and English
DevOps Foundation certification

📌 Customer Success Manager (M/F/D) T-Cloud German Speaker (Reus)
🏢 T-Systems
📍 Reus