Remote Technical Services Specialist Surgical Robotics

Madrid Medtronic

Ayer

Remote
Heerlen, Limburg, Netherlands
Madrid, Madrid, Spain
Milano, Lombardia, Italy
Lisboa, Lisboa, Portugal
Full time
R78991

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

To support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE).

This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment.

Primary Responsibilities

- Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
- Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
- Collaborate with other technical service specialists to troubleshoot complex service requests.
- Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
- Responsible to ensure all documentation/system entries are fully complete promptly.
- Focus on remote support, with occasional onsite support / training availability (domestically and international).
- Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Required Qualifications

- Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
- Fluency in Portuguese, English and Italian is required (C1/C2).
- Experience with robotics or motion control within a large capital equipment environment.
- Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
- Experience with analysing technical issues and processes for continuous improvement.
- Experience with software troubleshooting.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at .

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 40,000.00 EUR - 60,000.00 EUR | Netherlands: 52,800.00 EUR - 79,200.00 EUR | Portugal: 30,400.00 EUR - 45,600.00 EUR | Spain: 37,600.00 EUR - 56,400.00 EUR |

The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.

We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D; lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will.

- Build a better future, amplifying your impact on the causes that matter to you and the world
- Grow a career reflective of your passion and abilities
- Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.

Remote Spain

Job Summary

The Red Hat Consulting Services team is looking for a Platform Consultant to join us in Spain. In this role, you will work as a subject matter expert in Red Hat's Infrastructure and Cloud technologies with a solid focus on Openshift, and you will perform on-site delivery and implementation of modern Red Hat technology. You will focus on delivering quality work resulting in a positive customer experience, while building broad and deep technical expertise in Red Hat technologies. You'll gain understanding of our customers' infrastructures and business needs and make recommendations appropriate to their environment to create possibilities and resolve issues. As a Platform Consultant, you will work closely with customers to gain an understanding of our customers' infrastructure with a particular focus on Red Hat OpenShift, application and platform deployment and business needs, and make recommendations appropriate to their environment.



You will also support other consultants, associates, and partners in developing best practices and methods, mainly based on OpenShift and related technologies.

What you will do

- Implement automated, containerized cloud application platform solutions with a focus on applications and infrastructure concerns including networking, storage, virtualization, security, logging, monitoring, high availability and system resilience.
- Serve as a subject matter expert at the customer site, addressing technical, developmental, or strategic IT needs.
- Adapt to changing customer requirements.
- Manage problem identification, system architecture definition, software specification and design, testing, customer training, and deployment of complex open source solutions.
- Deliver quality results both on-site and post-engagement that are on time and within the scope of the assigned project, including project journals, status reports, and other standard documentation.
- Understand industry practices and Red Hat's policies, procedures, and values.
- Learn new technologies and apply those concepts to customer needs.
- Demonstrate good judgment in selecting best methods to obtain solutions.

What you will bring

- 2+ years experience working in a consulting role
- Experience working directly with enterprise stakeholders on a range of development and deployment projects.
- Good customer-facing skills; ability to present to customers.
- Knowledge and experience implementing and deploying container technologies in an enterprise setting and with enterprise-wide deployments, including highly customized and multi-cluster environments.
- Knowledge of and experience with Platform-as-a-Service (PaaS) technology and container technologies like Red Hat Openshift and RHACM, and related infrastructure technologies on a delivery level.
- Hands-on experience implementing DevOps principles and GitOps-driven workflows.
- Ability to code in some programming languages (Go, Python, Java.).
- Knowledge of Ansible and Automation.
- Ability to quickly learn new technologies.
- Ability to communicate value, progress, and metrics of key projects to required stakeholders of technical and business audiences.
- Good analytical, problem-solving, planning and communication skills
- Willingness to travel up to 50%.
- Fluency in Spanish and English.
- The following will be a plus:

The following will be a plus

- Practical experience with Agile methodologies.
- Red Hat Certified Architect (RHCA) certification
- Knowledge of Virtualization
- Knowledge of Artificial Intelligent (Red Hat Openshift AI is a plus)
- Interest in, passion for, and experience working with open source technologies and communities
- Red Hat Certified Engineer (RHCE) certification, or the ability to certify within a few weeks of the start date

About Red Hat

Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment.

Inclusion at Red Hat

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email

Hybrid

Madrid

Remote Spain

Full time

R-

Job Summary

In this role, you will be responsible for fostering strong relationships with customers who have purchased Red Hat Training Services, whether it is standard ILT Classes, Certifications, Red Hat Learning Subscription or Training Units. You will develop learning plans to ensure their success and ultimately drive subscription renewals. You will also create and manage leads (inbound/outbound) and design, implement, and manage campaigns as part of lead generation responsibility. You will support Red Hat Training Resellers in their daily activities, QBR and act as first contact and escalation point.

The preferred location for the successful candidate will be Madrid but we will also consider candidates in other regions of Spain.

What you will do

- Proactively engage with a high number of assigned customers to understand their learning goals and challenge and create plans to ensure they fully utilize and maximize the benefits of their learning subscription and Training Units (TUs).
- Develop and execute a proactive renewal strategy for assigned customer accounts.
- Identify and cultivate customer advocates who can speak to the success of their learning subscription.
- Analyze customer engagement and usage data to identify trends, opportunities, and areas for improvement. Generate regular reports on renewal metrics, providing insights to internal stakeholders.

What you will bring

- TWO plus years experience in customer success, account management, or a related role.
- Ability to analyze data and derive actionable insights.
- Results-oriented with a focus on achieving consumption and renewal targets.
- Customer-centric mindset with a passion for ensuring customer success.
- Strategic thinker with the ability to develop and execute renewal plans.
- Exceptional communication, interpersonal and relationship-building skills.
- Self-motivated with a proactive approach to problem-solving.
- Familiarity with learning management systems (LMS), subscription-based business models, and online education platforms is a plus.
- Mastery level in MS Office, Google GSuite or other Office Suite.
- Mother tongue Spanish speaker, English written and spoken at Business level. Any other language is welcome.
- Bachelor's degree in a relevant field would be a plus.

About Red Hat

Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment.

Inclusion at Red Hat

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Hybrid

Madrid

Full time

R-

The Red Hat Iberian Professional Services team is looking for a Territory Services Manager

In this role, you will support our sales efforts for the Spanish and Portuguese markets.





Develop services business, manage sales cycles, and look for new opportunities with existing customers. In this role, you will participate in strategic account planning sessions, territory reviews, and deal-specific account calls to identify how Red Hat can increase the service's journey-based program for customers from various sectors. You'll need to have a good foundation of technical knowledge and project and scope management expertise. As a Territory Services Manager, you will create forecasts and plans for your region's services sales in close collaboration with sales management.

What you will do

- Manage incoming sales inquiries, coordinate services team responses, and create proposals for customers.
- Work closely with the partners to maximize project value.
- Conduct and coordinate discovery sessions, working with presales architects and consultants in some situations.
- Negotiate rates, project costs, terms, and statements of work (SoWs) in collaboration with the Regional Services Manager.
- Provide booking forecasts and revenue implications.
- Ensure that appropriate delivery associates are involved in validating the scope of engagements with your local services delivery manager.
- Participate in account strategy sessions.
- Meet or exceed assigned sales targets.

What you will bring

- Thorough experience selling strategies and developing proposals, contracts, close plans, and statements of work (SoWs) for professional services.
- Experience working in a customer-facing position at an executive level as a professional services consultant or in a related sales position.
- Excellent communication, consultative selling and influencing skills.
- Industry transformation vision and the ability to explain technical topics.
- Familiarity with enterprise architecture, cloud technologies, application development, and infrastructure.
- Experience with agile methodologies.
- Established sustainable network of customer relationships.
- Excellent written and verbal communication skills in Spanish and English a must.

About Red Hat

Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment.

Inclusion at Red Hat

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our integral village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Senior Manager, Consulting Services - Regional

Hybrid

Madrid

Full time

R-

The Red Hat Europe, Middle East, and Africa (EMEA) Services team is looking for a Regional Services Senior Manager - Iberia to lead the services business (Consulting, Learning and Technical Account Management) end-to-end in Iberia as part of the Southern Europe region.

In this role, you will work with the Sales Management, Tech Sales and Partner Ecosystem teams to ensure proper support in the sales process and with Southern Europe and EMEA resource management to ensure projects are delivered in your region. You'll execute on GTM strategies of our Services opportunities and timely planning of projects after closure. As a Business Manager, you'll manage the profit and loss of the services business in Iberia. As the leader for Iberia, you will be fully responsible for an organisation of People Managers, GTM Architects and Project Managers and will be expected to develop their skills and capabilities including holding one-on-one meetings, managing escalation situations, performance and development, and general team coordination within your region.

What you will do

- Accountable for services delivery in all local accounts; be responsible for revenue, margin and utilization targets.
- Grow bookings and revenue within each account and country by offering and delivering new projects; guide services opportunities based on account plans.
- Take responsibility for bookings, revenue, margin, and billability targets for the team - Weekly forecasting of bookings and revenue for the Services business.
- Support and promote accurate revenue recognition and provide regular financial reports with forecasting for revenue and bookings Monitor and track the quality of service for external and internal customers.
- Oversee the services sales process from lead identification to deal closure.
- Act as an executive leader and sponsor during the whole customer journey.
- Represent Red Hat Services in the country leadership teams.
- Carry out internal statement of work (SoW) approval and delivery Handle rates, project costs, and terms and conditions of work and contracts, as well as other commercial factors.
- Set up and maintain a capacity plan for skills needed; develop the team's skills and partner network to ensure high quality support for business needs and for existing and upcoming technologies.
- Ensure profitability and staff sufficiency by collaborating with the Services Operations team.
- Work with the consulting enablement lead for the EMEA region to ensure availability of appropriate training Work closely with the local Sales and Country Management team to ensure proper alignment between Services and Sales in regard to the countries' strategic directions and account plans.

What you will bring

- Extensive expertise in delivering strategic consulting services and driving client success.
- Demonstrated experience developing a business team or organization and managing within a matrix environment.
- Very good understanding of the software business professional services model with the ability to operate in a rapid growth environment.
- Very Good understanding of project management processes and experience with revenue-based project reporting.
- Proven experience in project management organizations, with a strong track record of successfully leading and executing complex projects.
- Practical experience with people management, including a successful record of talent development within a team.
- Ability to create and articulate the value proposition; experience in consultative selling and professional services delivery.
- Experience leading and working in virtual and cross-functional teams - Proven record of closing complex solutions-led deals worth millions of dollars.
- Good understanding of enterprise architecture technologies, including application development and infrastructure.
- Experience working in sales or professional services sales support including developing SoWs, pricing, large-scale proposal development, customer development and forecasting.
- Ability to understand the technical impact of projects and the business impact on both Red Hat and customers in delivering and scoping projects.
- Fluent language skills in Spanish and English - Portuguese a plus.

About Red Hat

Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment.

Inclusion at Red Hat

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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📌 Red Hat Sales Specialist (Madrid)
🏢 Scc España
📍 Madrid