We are currently seeking a dynamic professional to join our team in Sofia for the Spanish Speaking iRobot Support Specialist position in Bulgaria. This role is a perfect fit for a tech-savvy individual passionate about the consumer electronics industry who is looking to grow their career within a fast-paced, high-innovation environment.
Key Responsibilities
- Provide high-quality technical support for iRobot products within the consumer electronics sector.
- Resolve customer inquiries via phone, email, and chat, maintaining excellent service standards.
- Diagnose and troubleshoot smart home connectivity issues for our Spanish-speaking clientele.
- Maintain detailed documentation of consumer interactions and technical resolutions.
- Stay updated on the latest iRobot hardware and software innovations to provide expert-level guidance.
- Collaborate with the integral support team to improve customer satisfaction and efficiency.
- Escalate complex technical cases to the relevant departments while managing the customer experience.
- Native or fluent Spanish (spoken and written).
- Valid EU passport (mandatory).
- A strong interest in consumer electronics and smart home technology.
- Excellent communication skills and a professional, patient demeanor.
- Previous experience in a technical support or customer service role is highly desirable.
- Ability to relocate to Sofia for this Spanish Speaking iRobot Support Specialist position in Bulgaria.
What We Offer
- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight,
📌 Spanish Speaking iRobot Support Specialist (Madrid)
🏢 Mercier Consultancy Group
📍 Madrid
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