We are Lightsource bp – and we're on a mission to become a global leader in onshore renewables, anchored by our proven track record in solar development.
For over a decade we've been actively working to diversify the way our world is powered with sustainable and responsible renewable power.
We work to safely deliver affordable, reliable, large-scale onshore renewable and energy storage solutions to help the world decarbonise.
Our growing business is constantly innovating and investing to help drive the energy transition.
Our people and projects are focused on supporting long?term sustainable growth and energy security.
Lightsource bp operates with five core values:
Safety
,
Integrity
,
Respect
,
Sustainability
, and
Drive
.
We seek to attract and hire individuals who share our commitment to creating a safe workplace, uphold the highest standards of integrity, and demonstrate respect for colleagues, communities, and the environment.
Our recruitment process promotes sustainability by valuing long?term growth and responsible practices, while seeking candidates with the drive to innovate and lead in the global energy transition.
Together, these values shape how we engage, assess, and welcome talent to join us in delivering transformational solar power solutions worldwide.
Lightsource bp was fully acquired by bp in ****.
What You'll do
Summary
We are looking for a dynamic, hands?on Support Analyst who will be part of a team responsible for the day?to?day IT support for our users in Madrid and additionally our EMEA offices.
Core Responsibilities
Provide first line helpdesk service, support and advice to users on hardware and software issues, both deskside and remote to our internal staff,



VIPs and Execs
Responding to queries via tickets, chat, email and phone for our integral staff.
Diagnosing and resolving issues with PC and MAC hardware, software, networks, printers, telephony and conferencing equipment.
Maintaining documentation of existing systems.
Asset management.
Working to Standard Operating Procedures (SOP's).
Research, install and configure new equipment and software.
Managing stocks of equipment, consumables, and other supplies.
Provide support and if needed travel to different regional based offices.
Who we're looking for
Knowledge
Microsoft 365, Intune and Entra.
Exchange Online, Teams and SharePoint Online 1st Line Support.
Use and experience of IT ticketing system.
Working to ITIL standards.
Ability to provide meeting room equipment support.
Qualifications
ITIL v4
Experience
Experience in a similar role is essential (minimum 2yrs)
Management of Microsoft Office based products.
Microsoft 365 Administration.
ServiceNow experience (desirable)
What challenges can you expect in this role?
Providing support across a range of technologies
Working to support a global workforce
Role combines elements of 1st and 2nd line support
Why you'll make a great member of the team
Customer Service Skills
: Ability to provide polite and professional service,



understand customer needs, and resolve issues efficiently.
Problem?Solving Skills
: Logical thinking, analytical skills, and persistence in resolving complex technical issues.
Attention to Detail
: Carefully examining all aspects of a problem to ensure accurate diagnosis and resolution.
Self?Discipline
: Ability to work independently, prioritise tasks, and manage time effectively.
Why you'll want to work for us
Our company is a place where you can be yourself and grow, a place where your ideas and opinions matter.
Be you: We pride ourselves on being an inclusive community, where every individual is valued and treated with respect.
Be responsible: Our culture is driven by our core values – from operating safely to ensuring our projects are responsible.
Be recognized: Alongside a competitive salary, we offer a variety of benefits including annual bonus, retention bank, health insurance, pension and other local benefits.
Be inspired: Beyond your day?to?day working life at Lightsource bp, there's a variety of initiatives that will contribute to your own personal development.
These include our charitable causes, supporting our solar honey project, or volunteering on our VIBES committee to name a few.
Our core values: Lightsource bp truly cares about creating a sustainable future through safe, responsible and meaningful low carbon energy projects.
Our core values of Safety, Integrity, Respect, Sustainability and Drive are the guiding principles for everything we do.
For further information on our career opportunities and life at Lightsource bp, please visit
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Why you'll want to stay with us

📌 It Support Analyst (España)
🏢 Lightsource BP Group
📍 España