Customer Service Advisor with Dutch Location: On-site in Benalmádena, Málaga, Spain Schedule: Full-time (Rotating shifts: Mon–Fri 08:*:00, Sat 09:*:00, Sun 11:*:00 with two guaranteed free weekends per month) About the Role Are you fluent in Dutch and looking to build an international career in sunny Andalusia?
Join a integral customer experience team for a thriving e-commerce project based in beautiful Benalmádena, Málaga.
In this role, you will be the friendly voice and helpful guide for Dutch-speaking shoppers, ensuring they receive first-class service across all communication channels.
Key Responsibilities Multi-Channel Communication: Assist customers via phone, email, and Live Chat regarding orders, product details, and special promotions.
Store Ticket Management: Process store-redirected calls efficiently and log all interactions accurately in the ticketing system.
Customer Care: Turn complex inquiries or issue escalations into positive experiences through empathetic, professional support.
Process Excellence: Adhere to project guidelines and quality benchmarks to consistently maintain high customer satisfaction scores.
Future Channels: Opportunity to expand your skill set by handling social media customer inquiries as the role evolves.
What We Are Looking For Languages:



Native or fluent Dutch combined with good written and spoken English.
Tech Capabilities: Experience working with CRM software, support ticketing tools, and navigating multiple systems simultaneously.
Soft Skills: Highly customer-focused, patient, articulate, and calm under pressure.
Attributes: Punctual, detail-driven, adaptable to change, and eager to master new product information.
Location: Willingness to work on-site in Benalmádena, Málaga (with relocation support provided if moving to the region).
What's in It for You On-Site Facilities: Work in a modern, bright, and spacious office in Benalmádena, just minutes from the coast.
Attractive Benefits: Full Spanish permanent contract with immediate healthcare registration, plus company-paid private health insurance and medical assistance.
Relocation Package: €500 lump-sum bonus paid after your first completed month to help you settle into Spain.
Generous Time Off: Fully paid vacation package including 4 weeks plus 4 additional days off per year.
Work-Life Balance: Structured shift schedules with two guaranteed full weekends off every month.
Paid Onboarding Growth: Comprehensive paid training program upon arrival with structured paths for career progression.

📌 Customer Service Advisor With Dutch (España)
🏢 Kats Recruitment
📍 España