Customer Success Manager (CSM) This is a mid-level role where you will be the strategic, high-touch point of reference for our key Enterprise and Mid-Market clients across the European Retail and Grocery sector. Your mission is to move beyond mere retention and act as a true strategic partner, ensuring our clients maximize the value derived from our loyalty and data platform, driving their long-term success. Our SaaS platform empowers brands to increase repeat purchase revenue, reduce churn, and deliver personalized experiences that drive long-term growth. Portfolio Management: Autonomously manage a portfolio of Italian Enterprise/Mid-Market accounts, building and maintaining solid relationships with key stakeholders. Loyalty & CRM Campaign Strategy: Strategize, manage, and optimize CRM campaigns focused on customer engagement and loyalty programs. Consulting & Data-Driven Recommendations: Analyze customer data and metrics to support clients with proactive, consultative recommendations for improving their activities and customer engagement. for strategic consulting, Quarterly Business Reviews (QBRs), and campaign optimization. You will be expected to minimize internal administrative tasks to stay within the assigned internal budget, maximizing the billable time dedicated to client growth.



Secure contract renewals and proactively identify Upsell and Cross-sell opportunities within your portfolio. Gather valuable feedback from the Italian market and collaborate closely with the Product and Sales teams to constantly improve our offering. of proven experience as a Customer Success Manager, Account Manager, or Consultant, preferably in Retail Tech / MarTech Native French (Must-have) Fluent English and Spanish. Strong ability to interpret data and metrics to guide client strategic decisions and optimization efforts. Commercial Mindset: Excellent time management and organizational skills to effectively balance internal administrative tasks with dedicated client success time. Extra points to shine Retail, Grocery (GDO) , Here, you'll have the autonomy to manage your portfolio and a clear path for professional development in a rapidly growing company. Enjoy long weekends and all of August with a condensed schedule. Budget for training and language classes: Opportunity for professional advancement within the Customer Success or consulting track. 50% discount on health insurance (Sanitas). Yoga classes in the office. If you're a results-driven professional with a native understanding of the Italian market and a passion for helping clients succeed with cutting-edge SaaS, we want to hear from you

📌 Customer Success Manager (España)
🏢 Loyal Guru
📍 España