Customer Support Advisor – Basque (Euskera) + English Position Overview
* Client / Project: Fashion Retailer
*

Location:
On-Site, Barcelona, Spain
* Work Model: On-Site
* Language

Requirements:
Native-level Spanish and Basque (Euskera), with a very good command of English. Compensation & Benefits
* Base

Salary:
19,623.64 EUR gross per year
* Performance Bonus: Up to 1,200 EUR in performance bonuses
* Work Schedule: 9:00 AM – 11:00 PM, Monday to Sunday (rotating shifts) Main Responsibilities
* Handle customer inquiries related to purchases, orders, and product lines across multiple contact channels (phone, email, and chat).
* Manage after-sales issues including deliveries, returns, and order modifications.
* Provide effective, personalized solutions while maintaining a friendly, professional, and customer-first service standard.
* Follow up proactively on cases to ensure full and proper resolution.
* Record customer interactions accurately and keep internal systems and CRM records up to date.
* Contribute to delivering an exceptional customer experience across the retail brand's support touchpoints. Requirements & Qualifications
* Languages:



Native-level fluency in Spanish and Basque (Euskera), alongside a strong working command of English.
* Core Competencies: Strong communication skills, high customer orientation, patience, empathy, and a robust problem-solving mindset.
* Professional Attributes: Proactive attitude, strong organizational skills, and strict attention to detail.
* Technical

Skills:
Tech-savvy with confidence in navigating digital customer support tools and multi-system platforms.
* Environment: Ability to work effectively as part of a team in a dynamic, international retail environment.
* Availability: Flexibility to work on-site in Barcelona on rotating shift patterns (Monday to Sunday).
* Legal Eligibility: Valid documentation to work in Spain (Spanish Residence Card or EU ID). Selection process
* Submission
* Ownership Validation (could take up to 48hrs)
* Profile fit validation (made by CNX recruiters & project leader)
* HR Interview & Tests
* Sueprvisor interview
* Client interview (some projects require this)
* Job offer
* Hired #J-18808-Ljbffr

📌 Customer Support Advisor – Basque + English (Cataluña)
🏢 Boeva Tech
📍 Cataluña