Purpose of the jobOur Account Managers are responsible for managing and delivering solutions for our clients through close work with internal teams and local partners. You'll need experience of working with clients and delivering ongoing solutions to resolve their challenges
- taking ownership of various relationships and developing them further.
Our current areas of service delivery to this Healthcare sector client are 3D POSM (Point of Sale Materials, 2D print and Branded Merchandise.
This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary. The client is based in Barcelona, and you need to be able to readily access that location.
Please submit your details / application in English as we can't progress your application without that.

Key responsibilities
Take briefs from the client including full specification details and deadline dates and manage project delivery from start to finish, suggesting alternative options and innovation where possibleOffer technical input and advice on projects as required, briefing suppliers on precise client requirements and delivering exceptional levels of customer serviceMonitor projects to ensure they are delivered to specification and on time while implementing new methods and procedures as required
- collaborate across multiple teams and utilize HH Global's full-service offeringDeliver contractual requirements, prepare presentations and complete necessary account administration and reporting while keeping accurate recordsProvide services that meet and exceed contracted SLAs while ensuring compliance with Regulatory and Company policiesProactively identify,



develop and convert new business opportunities within existing accounts, driving organic growth through strategic client engagement and value-based sellingKnowledge, skills + experienceClient service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors against agreed SLAs + KPIsExperience in the service lines / product areas outlined aboveCommercial bias / understanding and the ability to manage multiple projects simultaneously through time management + prioritization skillsProject Management mindset
- process driven with a focus on sales and business developmentExperience in troubleshooting unexpected project issues and implementing preventative measuresExcellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniorityFluent in English and Spanish, Portuguese would be beneficialWhat success looks likeThe client(s) view HH Integral as a valued strategic partner and consistently rate service highlyProjects are delivered on time, on budget, and to agreed quality standardsThe generation of increased client revenue through successful organic growth initiativesService levels, KPIs, and contractual commitments are consistently met or exceededStrong stakeholder management results in efficient issue resolution and long-term client retentionEssential criteriaClient service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors against agreed SLAs + KPIsStrong knowledge in 3D POSM and Branded MerchandiseMust be able to access Barcelona on a regular basis

📌 Account Manager (Barcelona)
🏢 Hh Global
📍 Barcelona