DescriptionLove solving complex operational puzzles at scale? As a Process & Systems Engineer, you'll own initiatives end-to-end
- from identifying improvement opportunities to piloting solutions that eliminate variation and boost performance across dozens of fulfillment centers in Europe.
Key job responsibilitiesEvaluate performance metrics across the EU fulfillment network to identify process improvement opportunities within your assigned process pathDesign, test, and pilot new initiatives from scratch within strict timelines, owning them end-to-end from concept to measurable resultsDevelop and implement standard operating procedures that optimize daily operations for each fulfillment processPartner with FC operational leaders to execute process improvements that drive stabilization and standardization, reducing variation between shifts, buildings, and regionsDeliver coaching and technical guidance to operational leaders across the network, closing knowledge gaps and raising process standardsMeasure and communicate project impacts in partnership with site leaders responsible for day-to-day operationsCollaborate cross-functionally with Engineering, Robotics, Launch, RME, L&D;, and Operations teams to deliver capability development projectsTravel 30-50% of the time to support network-wide implementationA day in the lifeYou'll navigate problems with ambiguity, finding the right path forward
- identifying short-term fixes while working towards long-term solutions. You'll need flexibility to reassess priorities and solve problems at short notice. Leveraging your subject knowledge, you'll identify and pursue tactical and strategic opportunities with business partners both within and outside your organization,



bridging the gap between operations and technology teams to deliver reliable systems that help fulfill customer shipments on time and free of defects.
About the team(ACES) Team is responsible for driving step-change improvements in the performance of Amazon's European Operations from vendor through to customer. We work backwards from the customer and define new innovative solutions that raise the bar on customer experience and speed whilst constantly lower our cost of fulfilment and supporting our continued high growth.
Basic QualificationsBachelor's degree or above in engineering, project management, operations, logistics, supply chain or related fieldSpeak, write, and read fluently in EnglishPreferred QualificationsExperience handling multiple competing priorities and complex projects with multiple stakeholders (e.g. definition of accurate network expansion plans, vendor development, quality assurance, design and cost improvement, team and stakeholder engagement)Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.m/w/dOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

📌 Sr EU ACES Program Manager, EU ACES INBOUND (Madrid)
🏢 Amazon
📍 Madrid