Customer Support Specialist – Spanish & English | Barcelona

Job Description

We are recruiting Customer Support Specialists fluent in Spanish and English for an on-site position based in Barcelona, Spain .
In this role, you will deliver exceptional customer care across multiple communication channels, assisting users with inquiries, account management, and issue resolution. If you are passionate about customer service, problem-solving, and working in an energetic, international environment, this is a great step for your career.

Your Role

- Provide professional and timely customer support via phone, email, and live chat.

- Handle customer inquiries, account updates, service requests, and general questions.

- Identify customer needs, troubleshoot issues, and deliver clear, effective solutions.

- Manage customer feedback and complaints professionally, aiming for first-contact resolution.

- Maintain accurate case documentation and records within internal CRM systems.

- Collaborate with team members and internal departments to escalate and resolve complex cases.

- Uphold established service quality, response time, and customer satisfaction standards.

Your Qualifications





- Native or near-native fluency in Spanish with Galician or Basque (written and spoken).

- Good working proficiency in English (B2 level or higher).

- Strong interpersonal, verbal, and written communication skills.

- Customer-first mindset with patience, empathy, and active listening abilities.

- Good computer literacy and confidence navigating digital platforms and CRM tools.

- Previous experience in customer service, retail, hospitality, or contact centers is an advantage, but motivated entry-level candidates are welcome.

- Ability to work effectively on-site in Barcelona and adapt to rotating shifts.

The Offer

- Contract & Location: Stable employment contract, full-time on-site in Barcelona, Spain.

- Work Schedule: Rotational shifts operating Monday to Sunday (standard 39-hour working week with consecutive rest days).

- Compensation & Benefits: Competitive base salary package plus performance-related bonuses and benefits.

- Training: Comprehensive, fully paid initial training and onboarding program.

- Workplace Culture: Modern office facilities, multicultural team environment, and clear paths for long-term career progression.

📌 Spanish Speaking Customer Support Specialist (Barcelona)
🏢 Kats Recruitment
📍 Barcelona