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About KennametalWith over 85 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Learn more at kennametal.com. Follow @Kennametal: Instagram, Facebook, LinkedIn and YouTube.Customer Service Representative with GermanWe're looking for a Customer Service Representative to join our international team at our service center in Sant Cugat de Vallès, Barcelona.You'll be the front line of support for our customers, handling everything from order entry and expedites to quoting and returns. This role puts you at the heart of customer relationships, where you'll resolve inquiries, manage billing issues, and ensure every customer receives exceptional service. Working closely with sales teams and various departments, you'll help maintain smooth operations and customer satisfaction. Join us in delivering productivity to customers across aerospace, defense, energy, and transportation industries.ResponsibilitiesProvide new and existing customers with the best possible service in relation to billing inquiries, service requests, and directs customer to resolution of issue.Provides customer services relating to sales, sales promotions, and communications.Resolves customer inquiries and complaints fairly & effectively & provides timely responses to customer inquiries via fax, phone, email, etc. and maintaining metrics goals.



Resolves more complex complaints escalated by customer/sales force.Setup Customer Accounts (CRM and SAP), this includes working with other segments to make sure we are setup for reporting and function related to customer needs.Examine documents (PO, drawings, specifications, etc.) working closely various departs to enter material is flowing through processes.Enter orders in SAP, attached documents and send acknowledgmentsRespond to customer requests via phone or emailMaintain customer web-based interfaces i.e., portals (order retrieval, acknowledgments, uploading invoices, create ASNs and labels)Maintain scheduling agreements &/or Qty contractsWork with accounting to resolve receivable issuesEntry and track of customer complaintsOverall Support for Sales &/or Plant: Stocking Agreements, subject to certain facilities; Consignment Agreements, subject to certain facilities; KANBANRequirementsFluent in German and English (Hungarian is a plus)Previous experience in an office or service center roleUniversity or technical/vocational studiesSAP experience preferredExcellent Customer Service focus and ability to remain productive under pressureStrong written and oral communication skillsWhat We OfferHybrid working contract from our EMEA service center in Sant Cugat de Valles, Barcelona area with train accessibilityInternational young and growing teamCompetitive salaryBonus programLanguage courseseLearning Platform accessSpecial offer on Health Care InsuranceMeal VouchersCompany Pension PlanAs part of our core values, Kennametal is committed to providing an inclusive and welcoming environment for all people. We are an Equal Opportunity employer.#J-18808-Ljbffr

📌 Customer Service Representative with German (Madrid)
🏢 Kennametal
📍 Madrid