About ADM Value Barcelona¿Es usted el solicitante adecuado para esta ocasión? Descúbralo leyendo el resumen del puesto a continuación.ADM Value Barcelona is an international Business Process Outsourcing (BPO) company and part of the TESSI Group. We work with leading international brands to deliver high-quality customer service and outstanding customer experiences.
We are currently looking for German-speaking Customer Service Specialists to join an exciting project supporting customers planning their visit to a world-renowned theme park.
If you enjoy helping people, solving problems and providing excellent customer service, this could be the perfect opportunity for you!
Your RoleAs a German-speaking Customer Service Specialist, you will be the main point of contact for customers seeking information and assistance with their bookings and visits to a major theme park in Paris.
Your main responsibilities will include: Customer Support: Handle incoming customer enquiries in German and provide friendly, professional and efficient assistance. Reservations Management: Assist customers with booking enquiries, reservation details, modifications and cancellations in accordance with established procedures. Information & Guidance: Provide accurate information about park tickets, opening hours, attractions, shows, available services and visitor experiences. Visit Planning: Help customers prepare for their visit by answering questions and providing relevant information to make their experience as smooth as possible. Problem Solving: Identify customer needs, resolve enquiries and handle complaints with empathy and a solution-oriented approach. Customer Experience: Ensure a high level of customer satisfaction through clear communication and a professional, customer-focused attitude. CRM & Documentation:



Record customer interactions and update relevant information in the internal systems. Quality & Compliance: Follow internal procedures, quality standards and data protection requirements. Your ProfileWe are looking for a customer-oriented individual with excellent communication skills and a genuine interest in helping others.
What we are looking for: German: C2 level, both written and spoken. Communication Skills: Excellent verbal and written communication skills. Customer Orientation: A positive attitude and a strong commitment to delivering an outstanding customer experience. Problem-Solving Skills: Ability to understand customer needs and find appropriate solutions efficiently. Digital Skills: Comfortable using computers, CRM systems and digital customer service tools. Teamwork: Ability to collaborate effectively in an international and multicultural environment. Flexibility: Willingness to work according to the project's shift schedule. Previous experience in customer service, reservations, hospitality or a contact centre is an advantage, but candidates with the right attitude and communication skills are also encouraged to apply.
What We Offer Permanent employment contract from the start. Full-time position of 39 hours per week. 32 calendar days of annual leave, in accordance with the applicable collective agreement. A structured onboarding and training programme. The opportunity to work on an exciting international customer experience project. A multicultural working environment in Barcelona. Opportunities to develop your customer service and communication skills. A supportive team and a dynamic working environment. Working Schedule Working days: Monday to Saturday. Opening hours: 9:15 a.m. to 7:30 p.m. Shift system: Two rotating shifts within the project's operating hours. xlqxfvg Weekends off: Two full weekends off per month, guaranteed. #J-18808-Ljbffr

📌 German-speaking Customer Service Specialist – Reservations & Guest Experience (Barcelona)
🏢 Adm Value Barcelona
📍 Barcelona