Remote Technical Services Specialist Surgical Robotics

Madrid Medtronic

Ayer

Remote
Heerlen, Limburg, Netherlands
Madrid, Madrid, Spain
Milano, Lombardia, Italy
Lisboa, Lisboa, Portugal
Full time
R78991
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
**A Day in the Life**
To support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE).
This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment.
**Primary Responsibilities:**
- Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
- Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
- Collaborate with other technical service specialists to troubleshoot complex service requests.
- Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
- Responsible to ensure all documentation/system entries are fully complete promptly.
- Focus on remote support, with occasional onsite support / training availability (domestically and international).
- Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).
**Required Qualifications:**
- Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
- **Fluency in Portuguese, English and Italian is required (C1/C2).**
- Experience with robotics or motion control within a large capital equipment environment.
- Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
- Experience with analysing technical issues and processes for continuous improvement.
- Experience with software troubleshooting.
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Recruitment Fraud Alert**
We are aware of phishing scams targeting job seekers. Please keep the following in mind:
Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.
If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 40,000.00 EUR - 60,000.00 EUR | Netherlands: 52,800.00 EUR - 79,200.00 EUR | Portugal: 30,400.00 EUR - 45,600.00 EUR | Spain: 37,600.00 EUR - 56,400.00 EUR |
The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health,



and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D; lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
- **Build** a better future, amplifying your impact on the causes that matter to you and the world
- **Grow** a career reflective of your passion and abilities
- **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click on the link ( .
**Job Summary:**
Within the Digital Domain, the Procurement Business Partner's role is to maximize value of Digital businesses and activities thanks to a robust collaboration with Digital Senior Leadership Team. This scope of this position is general and concerns DIGITAL R&D.;
**Roles & Responsibilities:**
- The position requires robust sourcing professional skills with a strong ability to develop relationships within and across the different lines of business and throughout the Procurement organization, including Leadership /Management, transversal & project management skills in a multi-cultural environment.
- Technical knowledge of the sub-categories/domain, Mastering Negotiation technics
- Strong experience in Procurement or related field (buyer, sales, partnership, outsourcing, project manager etc.
- Strategic thinking
- Results oriented
- Good understanding of business, operations, and legal aspects including service level agreements, KPIs'
- Strong analytical, problem-solving skills,



flexible, receptive and resourceful
- Creative mindset to innovate & challenge to get best in class deals
- Assertive, high-level communicator, good organizational skills, excellent presentation skills, Team player with excellent interpersonal sensitivity
- Confident and capable in interacting with key stakeholders and vendors
- Influential management, ability to convince and persuade others regarding appropriate solutions
- Experienced and confident in managing complex and undefined business situations
- Ability to work in a complex multi-functional matrix organization across functions, countries and cultures
- Strategic and innovative approach for business solutions while in compliance with external and internal policies
- Transversal Management skills are required for this position.
- Strong Leadership, Management, and Talent development skills
- High sense of Ethics, Business integrity and compliance in doing business.
**Essential Skills:**
**Strategy & Governance**
- Build competitive and innovative sourcing initiative pipeline, based on spend and existing landscape analysis, market intelligence, business needs, risks and opportunities, fully aligned on budget & LRPs, delivering value to Digital and to the business.
- Participate in the definition and implementation of category strategies in accordance with the category managers' recommendations.
**Operations Management**
- Lead and manage a team of Global Lead Buyers.
- Be accountable for Digital & Business demands regarding sourcing activities.
- Anticipate and consolidate all business needs at the global level, to optimize negotiations at Global level.
- Oversees the execution of strategic sourcing initiatives and negotiations with a focus on BOI improvement and in alignment with category strategies defined by the category management.
- Develop and share the expertise of suppliers' markets within and outside the Domain and with stakeholders (new suppliers, technologies, substitution products, etc.).
- Define priorities and goals for his/her scope.
- Be accountable for the delivery of the savings pipeline in line with targets.
- Advise and coach Integral Lead Buyers and Global Buyers in their sourcing strategies, negotiation strategies & tactics, market knowledge.
- Communicate proactively on on-going sourcing activities within and outside the Domain.
- Engage proactively with other Procurement Domains.
- Deliver robust Supplier Management with strategic & business reviews and performance management.
- Ensure mastery of Procurement technical excellence (TCO, SRM, Market Intelligence, Risk Management, Innovation, CSR, HSE, compliance, quality.).
- Work closely with procurement services to leverage as much as possible the middle and back-offices services.
**Stakeholder Management**
- Engages upfront senior stakeholders of Digital and selected business stakeholders in other GBUs.
- Develops strong partnerships with his/her key stakeholders and foster two-way supportive relationships with them.
- Creates and strengthen relationships with other Procurement Domains, Digital Finance, Legal department, Digital Business Development
- Presents Procurement strategies to key internal customers for review and input.
**Languages**
Fluent in English is a must
**Why choose us?**
**Join Sanofi Procurement** for a chance to develop with mentoring and guidance from inspirational leaders while helping to make an impact on the lives of countless people worldwide. We're also a company where you can grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?
**Ale**
**Pursue** **_progress_** . **Discover** **_extraordinary_** .
**Movie**
**'S'**
**General**
**Medtronic**
**Offer**
**Activity**
**Plan**
**Contracts**
**Policy**
**Public**
**Amenity**
**Platform**
**Schedule**
**State**
**Stories**
**Weddings**
**Coupon**
**Interviews**
**Fail**
**Analysis**
**Pay**
**Time**
**Government**
**Project**
**Deep**
**Compensation**
**Surveys**
**Money**
**Benefits**
**Status**
**Trial**
**Length**
**Players**
**Reality**
**Result**
**Boost**
**Past**
**Web**
**Opportunity**
**Rationale**
**Monitoring**
**Results**
**Begin**
**Form**
**Artists**
**CI**
**Acquire**
**Info**
**Landing**
**Sm**
**Seat**
**Compliance**
**Main**
**Film**
**Headline**
**Directors**
**Order**
**Working**
**Full**
**Lord**
**AM**
**GM**
**Mis**
**School**
**Use**
**Ex**
**Seal**
**Women**
**Target**
**Executive**
**Power**
**First**
**Struct**
**Clear**
**Cor**
**Control**
**Data**
**author**
**Network**
**Control**
**Area**
**Off

#J-18808-Ljbffr

📌 Contract Management Specialist - Procurement (M/F/X) (Barcelona)
🏢 Synlab International
📍 Barcelona