Our client is a growing payment services provider serving businesses in online industries. It offers payment acquiring, multi-currency accounts, currency exchange, and international payment services.
Role Overview
Take ownership of payment card disputes and help detect suspicious activity before it causes harm. As a Fraud Officer, you will investigate transactions, work with merchants and internal teams, and improve fraud prevention processes. The role involves communication with international clients and external stakeholders.
Key Responsibilities
- Manage the full transaction dispute lifecycle, including chargebacks.
- Handle cases through card network platforms, including Mastercard Mastercom and Visa Resolve Online.
- Monitor transactions for suspicious payments and emerging fraud trends.
- Work with merchants to investigate flagged transactions and verify their legitimacy.
- Maintain case records and report on confirmed fraud and incoming disputes.
- Liaise with regulatory authorities on fraud prevention systems and payment card disputes.
- Review and onboard prospective partners’ websites.
- Develop and maintain departmental policies and procedures.
Requirements
- At least 3 years of experience in fraud prevention, payment card disputes, or chargeback management.
- Knowledge of Visa and Mastercard rules and requirements.
- Hands-on experience with fraud prevention systems and transaction monitoring.
- Solid understanding of payment card fraud schemes.
- Ability to analyze large volumes of transaction data and identify unusual activity.
- Upper-intermediate English or higher, and fluent Russian.
Key Soft Skills
- Strong analytical and critical-thinking skills.
- Clear communication and confidence when liaising with merchants and external stakeholders.
- Sound judgement and a structured approach to investigating complex cases.
- Ability to manage competing priorities and meet deadlines.
What We Offer
- Competitive salary aligned with experience.
- Collaborative and transparent team culture.
- High-impact role in a scaling fintech company.
- Recognition of personal milestones and achievements.