Collaboration with Sales, Operations, and Product teams will ensure high-value outcomes and strong customer satisfaction. The position emphasizes local presence, proactive service, and ongoing relationship expansion. Compensaciones / Ventajas
• Manage and grow a Bilbao-region portfolio of small to mid-sized accounts
• Maintain strong relationships via on-site visits and face-to-face engagement
• Serve as primary customer contact ensuring responsive service
• Conduct business reviews and strategic meetings to strengthen partnerships
• Identify opportunities to expand logistics solutions within existing accounts
• Collaborate with Sales, Operations, and Product teams to deliver solutions
• Analyze performance data to identify improvements and support decisions
• Navigate challenging conversations professionally and articulate mutual solutions
• Act as the voice of the customer internally to align priorities
• Travel ~30% to customer sites to maintain local presence Responsabilidades
• Minimum 5 years in Account Management, Customer Service, Sales, or a customer-facing role in logistics or freight forwarding
• Strong CRM and communication skills
• Experience conducting business reviews and customer presentations, handling difficult conversations
• Fluent in Spanish and English
• Ability to travel locally ~30% of time Requisitos principales •