Mercier Consultancy MD is excited to offer a rewarding opportunity for a Dutch Booking Agent to join Booking.com, with paid relocation to the beautiful country of Greece. In this role, you will provide high-quality support and assistance to Dutch-speaking customers, helping them with their travel bookings and inquiries while enjoying the benefits of living in Greece.
Responsibilities
Respond promptly and professionally to customer inquiries in Dutch across various communication channels including phone, email, and chat.
Assist customers with booking modifications, cancellations, and resolving any travel-related issues.
Troubleshoot and provide accurate solutions to customer challenges to enhance satisfaction.
Maintain detailed records of customer interactions and transactions using CRM systems.
Collaborate with internal teams to ensure efficient problem resolution and continuous service improvement.




Keep abreast of Booking.com's promotions, policies, and services to provide accurate guidance.
Fluency in Dutch (both written and spoken) is mandatory; English proficiency is an advantage.
Previous experience in customer service, preferably in the travel or hospitality industry.
Strong communication and interpersonal skills with a customer-centric approach.
Ability to troubleshoot and resolve problems effectively with empathy.
Familiarity with CRM platforms and online booking systems is a plus.
Willingness to relocate and adapt to life in Greece with support provided for relocation.
Organizational skills to manage multiple priorities efficiently in a dynamic environment.

📌 Dutch Booking Agent For Booking.Com (Málaga)
🏢 Mercier Consultancy Group
📍 Málaga