At Factorial we're looking for a new Call Center Agent German Market to help us boost the company to the next level The Contact Center Agent is the frontline representative of the company, responsible for delivering excellent customer service by answering inquiries, resolving issues, and providing information about products or services. Handle incoming calls, chats and tickets from customers, providing timely and accurate information. Deliver exceptional service to ensure a positive customer experience and maintain customer satisfaction. Develop a thorough understanding of the company's products, services, and policies to address customer inquiries effectively. Accurately record call/chat/ticket details, customer information, and resolutions in the CRM or call tracking system. Manage a high volume of calls, chats and tickets while meeting quality standards, including first?Achieve individual and team KPIs, such as customer satisfaction (CSAT), Quality (QA), and adherence to service level agreements (SLAs). Participate in team meetings, training sessions, and coaching to enhance skills and knowledge.



Native proficiency in German is required, and fluency in French, Portuguese, or Italian. Previous experience in a contact center, customer service, or related role is an advantage but not mandatory. Familiarity with CRM software, call center tools, or ticketing systems is a plus. Save expenses with Cobee Breakfast in the office and organic fruit Structured career paths to support your professional growth
- we don't believe in dead ends. At Factorial, we're building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people. growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we'd love to meet you. We own it : We take responsibility for every project.

📌 Call Center Agent (Barcelona)
🏢 Factorial Hr
📍 Barcelona