About ZEST Hotel & Resort Ibiza ZEST Hotel & Resort is where dynamic energy meets effortless luxury. From vibrant days by the pool to elegant evenings under the stars, ZEST pulses with movement, music, and connection. Here, pleasure is an art, and every stay is an unforgettable experience. ZEST Hotel & Resort is a new luxury resort in Cap Negret, Ibiza, scheduled to open in April ****. With 206 rooms and seven villas, destination dining, wellness facilities, and a Beach Club, we are building a team that will bring warm, thoughtful hospitality to every part of the guest experience. As we prepare for opening, we are looking for an experienced Reservations Manager to lead our reservations operation and help create a seamless booking experience for every guest. Reporting to the Director of Revenue Management, the Reservations Manager will oversee the day-to-day reservations operation for rooms, suites, and villas, ensuring all enquiries are handled efficiently and converted into bookings wherever possible. Working closely with Revenue Management, Sales, Front Office, and Guest Experience teams, you will play a key role in translating commercial strategy into exceptional service delivery. From implementing systems and procedures during pre-opening to developing your team and optimizing conversion performance, you will help ensure that booking with ZEST feels effortless from the very first contact. As our property management system is MEWS, you will support the successful implementation of systems, processes, and best practices across the reservations function.

Key Responsibilities




Lead, train, motivate, and develop the Reservations team, establishing clear service standards and performance expectations. Build and implement pre-opening reservations procedures, workflows, service standards, and quality assurance processes. Work closely with the Revenue Manager to support pricing strategies, inventory controls, availability management, and revenue optimization initiatives. Monitor reservation performance metrics, including conversion rates, response times, booking accuracy, and productivity. Support pre-arrival guest engagement and collaborate with Guest Experience and Front Office teams to create personalized stays. Produce regular reservations reports and provide insights to support revenue and commercial decision-making. Contribute to pre-opening testing, systems implementation, training, and operational readiness activities. Experience & Qualifications Previous experience leading a Reservations team within a luxury hotel, resort, or lifestyle hospitality environment. Strong knowledge of hotel reservation processes, distribution channels, and booking systems; Good understanding of revenue management principles, rate structures, inventory management,



and booking channel performance. Demonstrated ability to develop, coach, and motivate reservations professionals to achieve performance targets. Experience working closely with Revenue Management, Sales, Front Office, and Commercial teams. Professional fluency in English and Spanish; additional languages are considered an advantage. Previous pre-opening experience within a hotel or resort environment is highly desirable. Benefits At ZEST, we believe exceptional dining and social experiences are at the heart of unforgettable hospitality. As Director of Food & Beverage, you will have the opportunity to create the concepts, experiences, and standards that will become synonymous with the ZEST brand. Be part of a pre-opening project and shape the entire Food & Beverage offering from day one. Freedom to innovate and influence the culinary and social identity of the resort. Opportunities for professional growth, development, and international exposure. Employee recognition and engagement initiatives that celebrate success and performance. The opportunity to make a lasting impact on one of Ibiza's most exciting luxury hospitality destinations. This is more than a Reservations Manager role. You will have the opportunity to create a reservations operation that combines commercial excellence with genuine hospitality, helping shape guest expectations and experiences before they even arrive at the resort. ZEST Hotel & Resort Ibiza is an equal opportunities employer.

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