The Customer Success team is growing in Spain We are a fast-growing HR Tech company with a clear mission : revolutionising recruitment on a general scale . Rather than relying on CVs, we help companies predict talent performance and fulfilment supporting Customer Success Manager dedicated to the Spanish market , Your impact will be direct : helping Spanish customers transform their recruitment and talent management practices while contributing to customer retention and growth in a strategic market. Monitor product usage, engagement and risk signals, continuously adapting customer Success Paths to strengthen adoption and prevent disengagement. Support account expansion : Work closely with Sales, Support, Product and Science teams, sharing structured customer feedback to improve our platform and customer experience. 2 Business Development Representatives dedicated to customer acquisition in the Spanish market , You'll also collaborate with our international Customer Experience organisation and cross-functional teams, including Sales, Operations, Support, Product and Science. At least 2 years of experience in Customer Success, Account Management or another customer-facing role within B2B SaaS, and/or significant experience in recruitment, HR consulting or HR projects. Strong ability to structure customer onboarding,



build long-term engagement strategies and develop scalable customer success processes and playbooks. Comfortable working with product usage data, customer health scores, engagement metrics and early warning signals to anticipate risks and drive retention. Excellent stakeholder management and communication skills, with the ability to engage customers and collaborate effectively with Sales, Customer Success and Product teams. Comfortable using AI-powered tools such as ChatGPT, Claude or Gemini to improve productivity, analyse customer insights and optimise Customer Success workflows. Native Spanish speaker required, with an excellent understanding of the Spanish business environment and the ability to build trusted relationships with local customers. Fluent professional English is essential to collaborate effectively with our international teams. you organise your work freely according to current priorities and projects. Full remote : You complete our online assessments when applying (you'll receive a link by email) Margot, BDR for the Spanish market , to discuss the local market, its opportunities and challenges, and how your experience could contribute to AssessFirst's growth in Spain, followed by a practical case study and a final conversation with

📌 Customer Success Manager (Barcelona)
🏢 AssessFirst
📍 Barcelona