Summary We are looking for a dynamic, hands-on Support Analyst who will be part of a team responsible for the day-to-day IT support for our users in Madrid and supporting our Global offices and users. Core Responsibilities Provide first line helpdesk service, support and advice to users on hardware and software issues, both deskside and remote to our internal staff, VIPs and Execs Responding to queries via tickets, chat, email and phone for our global staff. Diagnosing and resolving issues with PC and MAC hardware, software, networks, printers, telephony and conferencing equipment. Research, install and configure new equipment and software. Who we're looking for Knowledge Microsoft 365, Intune and Entra. Exchange Online, Teams and SharePoint Online 1st Line Support. Use and experience of IT ticketing system. Working to ITIL standards.



Qualifications ITIL v4 Experience Experience in a similar role is essential (minimum 2yrs) Windows 11 Installation & Configuration. Management of Microsoft Office based products. Microsoft 365 Administration. ServiceNow experience (desirable) What challenges can you expect in this role? Providing support across a range of technologies Working to support a integral workforce Role combines elements of 1st and 2nd line support Why you'll make a great member of the team Personal qualities Customer Service

Skills:
Ability to provide polite and professional service, understand customer needs, and resolve issues efficiently. Our culture is driven by our core values – from operating safely to ensuring our projects are responsible.

📌 IT Support Technician (Madrid)
🏢 Lightsource Bp
📍 Madrid