Employee Listening Lead, People Analytics and Insights Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion
- it's a place where you can grow, belong and thrive.

What you'll do
Employee listening strategy + Own the integral employee listening calendar across the annual census, pulse surveys, and lifecycle surveys (onboarding, exit, internal mobility), balancing insight needs against survey fatigue.+ Recommend when to survey, when to use existing data instead, and when to retire survey instruments that no longer earn their place.
Listening portfolio expansion + Build a phased roadmap that extends listening beyond the annual Employee Engagement Survey, prioritized by business need and data readiness.+ Design and launch onboarding and exit (offboarding) surveys, triggered from HR system events.+ Extend into lifecycle listening at key moments such as internal moves, promotions, and return from leave.+ Introduce targeted pulse surveys to track priority themes and change programs between annual cycles.+ Develop a 360 feedback offering for leaders and managers, with clear rules on confidentiality and use.+ Connect insight across survey instruments so leaders see a single employee experience view, not separate survey reports.
Survey design + Design and maintain survey instruments: item writing, scale design, and question libraries that protect year-over-year trend comparability.+ Manage translation and cultural equivalence across countries and languages.+ Define sampling approaches for pulse surveys and targeted listening activity.
Analysis and insight + Run driver analysis, significance testing,



and segmentation across the organization, including small-team reporting within anonymity rules.+ Analyze open-text comments at scale using Qualtrics Text iQ and AI-assisted methods.+ Link listening data to business outcomes such as attrition, performance, and utilization, working with the wider PA&I; team.
Executive communication + Translate results into concise narratives for the Senior Leadership Team, regional leaders, and People & Culture business partners.+ Present findings directly to senior audiences and defend your methodology and results under questioning.
Manager enablement and action + Run the Employee Engagement Survey action-planning cadence and track whether actions are taken and whether they move outcomes.+ Shape the content and roadmap of AI-enabled manager tools with the AI & Projects team, including what data it surfaces and how adoption is measured.+ Produce practical guidance that helps managers interpret results and act.
Platform and governance + Specify, review, and quality-assure Qualtrics configuration: hierarchies, metadata, dashboards, role-based access, and anonymity thresholds.+ Ensure listening activity meets GDPR and local data protection requirements, including works council consultation where required.+ Manage the day-to-day relationship with Qualtrics as a vendor.
What you'll bring + 10-12 years in employee listening, people analytics, organizational research, or survey research,



with at least 4 years running employee surveys at scale in a large or multinational organization.+ Experience building a listening portfolio beyond an annual survey, such as onboarding, exit, lifecycle, or pulse programs.+ Strong survey methodology: item and scale design, validity, trend management, sampling, and cross-cultural survey administration.+ Working knowledge of Qualtrics EmployeeXM, deep enough to specify and quality-assure hierarchies, metadata, dashboards, role-based access, and anonymity thresholds.+ Applied statistics: driver analysis, regression, significance testing, and segmentation. Hands-on use of R or Python alongside Qualtrics.+ Text analytics experience, including Qualtrics Text iQ or equivalent, and familiarity with AI-assisted comment analysis.+ A track record of presenting survey insight to senior leaders and influencing decisions.+ Experience turning results into manager action, with evidence of how adoption was driven and measured.+ Ability to deliver through colleagues and stakeholders you don't manage, across regions and time zones.+ Sound understanding of confidentiality, GDPR, and ethical use of employee data.+ Bachelor's degree in psychology, statistics, social sciences, economics, or a related field.+ Fluent professional English, written and spoken.
Nice to have + Master's degree in industrial-organizational psychology, organizational behavior, or quantitative social science.+ Qualtrics EX certification, or experience as a Qualtrics EX administrator.+ Experience consolidating survey platforms or programs across entities, for example after a merger.+ Experience designing or running 360 feedback programs.+ Experience with AI assistants or chat-based tools that surface survey data to

📌 Analista Junior De People Analytics Y Bi — Híbrido (Madrid)
🏢 Ntt Data
📍 Madrid