Luxury Reservation Consultant- Italian SpeakerFull-timeJob Type: PermanentWould you like to work for a company where hospitality is a work of heart and you can be all you are?Our purpose is to pioneer the art of responsible hospitality, connecting cultures with heartfelt care. With over 230,000 hospitality experts in more than 40+ hotel brands, we nurture a real passion for service and achievement beyond limits.At the Accor Global Reservation Centre, we offer memorable experiences to our clients.You will be part of an international team helping guests offering them the best experience when making the reservation in the luxury hotels around the world. You will be sharing your expertise and knowledge of our spectacular, world-class locations and properties while having authentic conversations with guests.As a Luxury Reservation Consultant, you will be a key member of our General Reservation Centre based in Barcelona, handling inbound booking calls and utilizing your sales skills to offer knowledgeable recommendations while reserving rooms and suites for our luxury brand hotels worldwide. You will leverage your expertise and passion for our spectacular, world-class locations and properties to engage guests in authentic conversations, driving bookings and maximizing revenue. Your ability to understand guest needs and provide tailored solutions will be key in delivering exceptional service and achieving sales targets.Main DutiesAnswering guest requests with new or existing bookings with a luxury attitude and language in an unscripted environment while using sales oriented techniquesFully understanding customer´s needs and acting as a brand ambassador throughout the entire luxury travel experienceCreate a true connection with our guests through storytelling and active listening.Upselling and cross-selling around available products and servicesProcessing and managing bookings in our internal systems for hotels, including modifications, payments, and cancellations.Managing guest accounts and guest enrollments within the loyalty program,



including modifications of their personal data.Handling any guest demands and concerns in a professional and positive manner.Communicating and maintaining a professional relationship with other team members involved (internal/external) to ensure a seamless guest experience.Establishing and maintaining a long-lasting professional relationship with the customers, resulting in brand loyaltyOther ResponsibilitiesContinuous adhering to GDPR and PCI principlesBeing a curious and enthusiastic learner and keeping oneself up to date with the worldwide trends in the luxury travel industryLiving the Heartist® culture and values and contributing to the success and growth of the Luxury Reservation Centre in BarcelonaFollowing ACCOR´s Sustainability Policies and Corporate Ethics and other internal policies.Education and/or work experience in sales, customer service, hospitality, or tourism industries.Experience in luxury travel will be an asset.Native Italian, proficiency level in French is a strong asset.Fluency in English (C1) is requiredComputer literatePassionate about travel and hospitalityActive listening : Ability to understand and respond to guests' needs while adapting a sales oriented speechExcellent verbal and written communication and interpersonal skillsStrong understanding of customer service principles and best practicesExceptional organizational, and time management abilitiesStrong sense of responsibility and accountabilityGenuinely curious and eager to self-developTeam spiritRespectful and collaborative within a diverse multicultural environmentMust be currently legally entitled to work part-time in Spain39 hours/week contractAM & PM SchedulesRotative Days OffOur Commitment to Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.Dowhat you love, care for the world, dare to challenge the status quo! #BELIMITLESSWhat It’s Like to Work at Accor Global Reservation Centre:By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply#J-18808-Ljbffr

📌 Luxury Reservation Consultant- Italian Speaker (Madrid)
🏢 Accorhotels
📍 Madrid