Graitec, a integral BIM software leader with 800 experts and 270,000 users, seeks a Manager of IT Service Desk to lead the global support across Europe and North America.
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The role aims to transform a reactive, ticket-driven service into a customer-focused operation that fixes issues at first contact, automates routine tasks, and provides proactive self-service.
You will own the service xghoner desk end-to-end, implement ITIL practices, and drive automation, self-service and AI-assisted support using
📌 Head of Global IT Service Desk (Barcelona)
🏢 Graitec
📍 Barcelona
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