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IT Support Technician Level 1 (N1) provides essential first-line support to users in Barcelona, ensuring efficient handling and resolution of technical issues to maintain smooth IT operations.
Summary
IT Support Technician Level 1 (N1) provides essential first-line support to users in Barcelona, ensuring efficient handling and resolution of technical issues to maintain smooth IT operations.
Main Responsibilities
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- Receive and handle user support requests via phone, email, or ticketing system.
- Classify and prioritize incidents and service requests.
- Provide first-line technical support for:
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- Windows operating systems
- Microsoft Office applications
- Email-related issues
- PCs and peripheral devices
- Basic network connectivity issues (Wi-Fi, VPN)
- Assist users in resolving technical problems and promote IT best practices.
- Escalate complex incidents to Level 2 and Level 3 support teams.
- Maintain accurate ticket updates and documentation.
- Create user accounts, manage access rights, and install standard software. xghoner
Key Requirements
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- Experience with Windows operating systems
- Proficient in Microsoft Office Suite
Nice to Have
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- Knowledge of mobile device support
Other Details
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- Location: Barcelona, Spain
- Start Date: January 1, 2027
- End Date: December 31, 2027
- Contract: B2B
- Language Requirements: English (Professional proficiency), French (Professional proficiency), Spanish (Good written and spoken skills)
- Work Schedule: On-site, 5 days per week; no on-call support or business travel required.
- Rate: open to discussions :)
📌 IT Support Technician Level 1 (Barcelona)
🏢 Emagine
📍 Barcelona
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