Requirements
• Icelandic: C2 level and advanced English
• Excellent communication and inter-personal skills both written and spoken
• User friendly PC

skills:
Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset that will help you deal with some tricky customer problems.
• Goal-oriented work approach
• An open mind to changing priorities and business processes.
• Affinity with Accommodation platforms
• Experience within customer service or contact center environments will be valued. Desirable Skills
• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness:



Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification Benefits Contract:
• 38,5h/week (Monday to Sunday).
•

Salary:
22.249 € gross/year
• Available shift: 09:00
- 20:00h
• Temporary Contract.
• Holidays: 27 working days of holidays/year Benefits
• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial training and continued personal coaching

📌 Icelandic Speaking Customer Service Representative (Barcelona)
🏢 The lemon Consulting
📍 Barcelona